Gilbert Robles Email & Phone Number

Tucson, Az, Us

• Mange projects ranging from $2M - $8M from discovery to successful deployments, and provide additional support in communications, coordination with multiple vendors, and liaison with business entities to assure meeting their needs.• Managed projects for Oracle, ServiceNow, specialized and many others, as assigned.• Provide organizational change management level communication to all levels of company personnel. Developed and implemented successful change management policies that enabled many successful projects. Certified by Prosci.• Manage vendors, contractors, and company team members in a matrix environment.• Develop project documentation, as required by company methodology. • Ability to determine multiple levels of customers within an environment, and advocate on their behalf for project, deployments, or improving customer service.• Customer service skill set that was engrained from primary levels, to escalation on high priority issues – enable trust and empathy while delivering on realistic expectations.• Provide input for strategic road map development and timeline. Recommend innovation and enhancement to processes, and continually refine for improvement.• Develop all governance requirements, including: Master Services Agreements (MSA), Non-Disclosure Agreements (NDA), Statements of Work (SOW) and any other requirements to assure align properly with company requirements.• Develop rapport and connections across departments, and with key vendors to ensure effective relationships to resolve issues/concerns quickly.• Collaborate and work with various departments that allows for unique working relationships and quicker involvement of key personnel.

Us

• Managed projects and aligned to company goals while implementing the corporate technology road map. Set expectations for project, and hones information on issues encountered, including impact.• Implementation of corporate infrastructure projects on-time and with minimized impact (down-time) to critical systems used each business day. Additional complexity due to modification or upgrade of production system.• Utilized company project management office methodology for project tracking via (SaaS) AtTask system. Created process workflow for infrastructure project and aligned other PM’s process to template.• Documentation created and submitted project request information (business case, charter, business value, goals, risks, timeline) for approval from governance board.• Communication of project and goals to stakeholders, staff, and customers. Team and management communication. Announcements to affected sites and/or corporate outages. Deployment and success at completion of project along with benefits obtained.• Built relationships across teams, and business units, along with contemporaries. Worked with cross-functional team members within a matrix environment.• Training established and delivered for project acceptance and to provide for increased understanding and usage, while also improving customer relations and communication.

• Change is inevitable, as the Configuration Manager (CM) for established missile program – reviewed engineering changes, and provided for work authorization and variances. Critical function with these systems due to their intended use and expected functionality.• Workflow for the changes must meet company and government standards and the CM is the gate keeper to assure these are met.• Led Configuration Control Board (CCB) to assure proper quorum was met, and action items have been documented, updated, and closed to specification. Also, convened Process Control Board for seven missile programs locally and 4 remotely.• Liaise between engineering, quality, and management to assure responsiveness, deadlines, and meet all program needs.

• Documentation required in Raytheon proprietary data management system (PDM). Reviewed for accuracy and configuration management discipline requirements.• Quality reviewed for data types, input, and for each change need (associated documentation) must be correct to allow for data packages for government submission. • Creation of specialized hourly tracking sheet which automated the calculations (monthly) and improved reporting and lowered computation time for process improvement• Updated and improved budget tracking spreadsheet to allow for contractor tracking, y-t-d, and other comparisons for internal / external hours.

Stamford, Ct, Us

• Manage the decommissioning of personal and engineering workstations nationally for Honeywell, Inc.• Schedule local resources and complete within required time-frame.• Financial input for system reconciliation and shipping.• Negotiate within a matrix environment to secure time allotments for above and beyond steady-state activities.• Communicate project status to PMO, stakeholders, and management if escalation is necessary.• Exceed required notification and Liaise with both management and local resources to develop rapport and leverage good will.• Report as needed, to include shipping, financial, and detailed information via MS Project and Visio.

Phoenix, Arizona, Us

• MANAGE team of senior administrators to support American Express (Amex) global Lotus Domino domain.• COORDINATE actions and duties of team while maintain third level support of 110k users, and 400 servers.• SUPPORT 24x7 monitoring of domain and alert of any issue globally.• ESCALATE outages as needed to include full team of administrators, management, and local resource.• ASSIGN level three incident tickets to admins for resolution, root cause analysis, and closure.• RAPPORT developed with other teams to allow for smoother workflow and communication.• POINT of escalation for unresolved or special support tickets.

• Led and managed team of senior administrators to support the US Department of Commerce (DOC), International Trade Administration (ITA) and Foreign Commercial Service (FCS) global Lotus Domino domain. • Coordinated actions and duties of team while maintain third level support of 2k users, and 10 ITA infrastructure servers and 150 FCS remote servers.• Architect of domain resources, SMTP email routing, antivirus, workflow, e-commerce, and security.• ITIL-based documentation creation which include change management procedures for ITA.• Document ITA systems life-cycle deployment.• Developed knowledge-base used by help desk to maintain knowledge of resolved incidents.• Designed disaster recovery plan for domain.

• Entrepreneur and managing director of Internet services company for web-hosting, e-commerce, web design, and content management. Diverse customer base from personal to The Aspen Institute.

Master Of Business Administration (M.B.A.), Information Technology Management

Bachelor'S Degree, Management Information Systems, General

Bs, Information Systems Management