I help CS LATAM Senior Leaders and Operations Managers understand what the Quality KPIs of their organizations and provide data-driven recommendations for team managers to implement. I lead a team of QA Analyst that are SMEs on multiple tools, marketplaces and CS Policies. I lead a very important team of QAs helping Amazon with one of their biggest change management plan in the history of Customer Service. I cannot reveal the details due to confidentiality but all I can tell you is that Amazon WWCS teams are involved on this massive change on the way agents listen, match problems with solutions and solve customer problems, this project changes everything and we are in the eye of the storm.

I manage and coach the Customer Service Gurus at Amazon.com we serve the retail customer in the phone, we work hard to provide world-class customer experience, we have FUN and we make history every day. #StillDayOne

Do you know how nowadays the typical website model is transitioning to automated sales funnels that are crafted to increase sales conversions???Well, we help other business and cooperatives to innovate their online marketing effortsWe do it by modeling the basics of the giant eCommerce benchmarks, Amazon.com and underground marketing Gilbert learned from his mentors. He decided to start Less Is Much to help other businesses implement those best practices he learned. He realized that there was a huge demand for this services so he specialized with mentors like Russell Brunson, Tai Lopez, Gary Vaynerchuk, Ezra Firestone, Jim Edwards in the areas of Sales Funnels, Storytelling, Traffic, Copywriting and eCommerce business model respectively, to be able to scale his affiliate commissions and work with his dream customer in the back end.The vision of Less is Much Investment Group SRL is to create a portfolio of 100 business/cooperatives that hired us to implement Sales Funnels and leverage their Social Media to become successful eCommerce Businesses by 2030. Part of the long-term vision (2040) is to invest the revenue into buying Agroindustrial Real Estate in Costa Rica (focused in the Southern Pacific and the Caribbean regions) that are no longer productive due to erosion and bad agrochemicals to transform them into Fruit producing Forests to protect the sacred fertile soil and water of Costa Rica.We have invested in Coffee and Cacao cooperatives in Costa Rica, Self-development Projects for the youths in Costa Rica and a Recording Studio, and Sound Systems.Send an email to info@lessismuch.com for more info or just to tell us about a project that will help us achieve our Vision.

Do you know how Coffee and Cacao Cooperatives (and farmers) are facing huge losses due to climate change, getting less and less produce and on top, always struggling to market their produce directly to the end consumer?I solve that.I do it by implementing secrets I got from 5 years of experience working at the eCommerce giant Amazon and Mentors like Ezra Firestone and Russell Brunson. I explain them how easy is to eliminate the "middle man" and build them Sales Funnels so that they can duplicate their profit without having to produce.I love helping the Farmer, after all they are the ones that deserve all the wealth... not the middle man.

Train new Customer Service Supervisors and Coaches.