• Offer customized travel planning and travel packages for customers, as well as various individual products such as airline tickets, theme park tickets, insurance, and hotel packages, specializing in the Caribbean and the U.S.• Communicate with clients to determine their travel needs and advise them on modes of transportation, travel dates, costs, and accommodations to ensure a positive travel experience.• Create and implement marketing strategies and attend conferences to stay up to date on the latest tourism trends to maintain competitiveness.

• Deliver guided tours for guests in all the Theme Parks in Florida including Walt Disney World, Universal Orlando Resort, SeaWorld, and Legoland, ensuring an enjoyable, interactive, and informative experience.• Train and instruct new tour guides on all the Theme Parks and guided tour best practices.• Communicate with customers to ensure exceptional customer service and market the company’s products.

• Worked in the merchandise distribution department, preparing merchandise to be sent to the Disney stores, parks, and resorts and receiving merchandise to store in the Distribution Center and Warehouse. • Effectively planned and organized storage and monitoring of merchandise delivery activities.

• Managed all sales operations in the Recife and Rio de Janeiro territories, successfully opening 3 new routes from Brazil to Panama through Recife, Fortaleza, and Salvador.• Oversaw the company’s relocation to Rio de Janiero and the repositioning of the brand in the second largest market in Brazil, resulting in an 80% reduction in costs and 20% increase in sales.• Led, trained, and motivated the B2B and B2C sales teams, focused on developing their presentation, negotiation, and customer service skills.• Visited tour operators and travel agencies and appeared on TV shows and Radio programs to promote COPA Airlines and generate new business.• Participated in the implementation of Salesforce in the company to improve sales operations.• Won the award for Best Aviation Executive after 1 year in the Rio de Janeiro market.