Managed projects, led the project to migrate local data to cloud servers in the contracted company was Assistec and the Datacenter where the cloud is located is Equinix, focusing on automation, monitoring and continuous support.Implemented monitoring, logging and alerting solutions, ensuring the integrity and performance of cloud environments.Plan, execute, and monitor IT projects, ensuring they are completed on time and within budget.Documented configurations and procedures for future reference.Led the implementation of the Active Directory Project to the CRONOLOGICA DOMAIN in more than 40 stores.Provided remote and field support for troubleshooting and performance enhancement.It mapped costs and performance of Internet links, negotiating plans for a more efficient and lower cost network.

Executed cost and waste reduction processes, aligning with environmental responsibility through the reuse of materials.Mapped and analyzed costs and performance of Internet links, migrating to more efficient and lower cost plans.Managed data migration projects to cloud servers and strategic hiring processes.

Oversaw all day-to-day operations of the franchise unit, ensuring compliance with Imaginarium brand standards and policies.Managed the franchise's budget and finances, including cost control, revenue analysis, and devising strategies to maximize profitability.Recruited, trained and led a team of employees, promoting a collaborative and high-performance work environment.Developed and implemented local marketing strategies to promote the franchise, increase sales, and strengthen the brand's presence in the region.Ensured excellent customer service, resolving questions and feedback to maintain high levels of satisfaction and loyalty.Oversaw inventory management and product replenishment, optimizing inventory to meet demand and reduce waste.Ensured that all operations were in compliance with franchise standards and local regulations, while maintaining the quality of products and services.

Provided personalized service to customers, understanding their financial needs and offering appropriate solutions, including banking products and services.Commercialized a variety of financial products, such as checking accounts, credit cards, personal loans, and investments, meeting and exceeding established sales targets.Managed a client portfolio, performing profile analysis and promoting strategies to maximize customer satisfaction and retention.Provided financial advice and advised clients on investment options, financial planning and strategies to achieve short and long-term financial goals.Performed banking operations, such as deposits, withdrawals, transfers, and payments, ensuring accuracy and compliance with banking policies and procedures.Identified and leveraged cross-selling and upselling opportunities, contributing to revenue growth and branch success.Resolved customer questions and complaints efficiently and professionally, ensuring a positive experience and maintaining the bank's reputation.Ensured that all activities were compliant with banking rules and regulations, promoting the integrity and security of operations.

Teach theoretical and practical classes on fundamentals of algorithms, including data structures, computational complexity, and problem-solving techniques;Develop didactic materials and course programs aimed at teaching algorithms, ensuring the application of active learning methodologies;Guide and accompany students in practical activities, such as algorithm development and programming projects;Evaluate student performance through tests, assignments and practical exercises and individual mentoring providing continuous feedback;Encourage the application of algorithms to real problems, promoting research and innovation inside and outside the classroom;Participate in academic meetings and contribute to the continuous improvement of teaching programs.

Offered technical support to company employees, resolving hardware and software-related issues, ensuring that operating systems worked properly, and meeting the daily needs of users.Installed and configured computers, printers and peripherals, ensuring correct integration with the company's networks and systems.Enabled and managed network points and mounted distribution racks to ensure an efficient and stable internal network.Provided support to management software such as SAP, and control and monitoring systems, ensuring that applications worked as expected.Performed preventive and corrective maintenance on IT equipment, including software updates and security patches, to keep systems protected and functional.Developed and maintained technical documentation on system configurations, installation procedures and troubleshooting, for reference and future support.Diagnosing and resolving technical problems, including hardware and software failures, using tools and techniques available at the time.