Gil Stave Email and Phone Number
Persuasive and passionate Customer Care Manager with 4 years experience in B2B client relations. I help increase brand loyalty and am responsible for a 12% increase in sales in 2023.Some additional examples include:• [active listening/qualifying/inter-personal] Negotiated non-monetary incentives for customers in return for expediting their overdue payments which helped reduce outstanding unpaid invoices by 27% at MCA Precision Machining Inc.• [public speaking/trainer/attention to detail/team work] Trained over 350 employees on lift trucks which helped move products faster in and out of the warehouse - in fact, this directly cut down the inventory lag time (the time a product is being stored in the warehouse) at Home Depot’s Distribution Center from 4 days to less than 24 hours (over 75% improvement). Bottom line, stores received their shipments 3 times faster.• [communication/presentation/addressing pain points] Slashed absenteeism by 32% by helping improve the working conditions for the warehouse staff and consequently their cooperation with upper management at Motorcade Industries Inc.I would love to be in position to apply my B2B customer care experience to help tech companies reach potential customers to further scale their business revenue and client base.Does this resonate with you?Feel free to share your thoughts by emailing me at stavegil@gmail.com
Mca Precision Machining Inc
View- Website:
- mca-precision.com
- Employees:
- 4
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Customer Care ManagerMca Precision Machining Inc Mar 2020 - PresentConcord, Ontario, CanadaAccomplishment #1: Influenced customers to switch over orders they previously placed with MCA's competitors - resulted in 12% increased sales in 2023. Accomplishment #2: Helped reduce outstanding unpaid invoices by 27%. As a Customer Care Manager, I meet with business owners daily to handle complaints, handle issues with order satisfaction, or resolve overdue payments. These visits help my company strengthen the relationships with our customers, and generate more sales opportunities.
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Assistant Warehouse ManagerMotorcade Industries Inc. Sep 2018 - Feb 2020Toronto, Ontario, CanadaAccomplishment: Slashed absenteeism by 32% by helping improve the working conditions for the warehouse staff, and consequently their cooperation with the upper management.As an assistant warehouse manager, I looked after a team of 22 employees in a fast-paced environment consisting of three main areas - receiving, order-picking (and packing), and shipping.I coordinated the scheduling of the outgoing shipments, as well as all the documentation pertaining for the goods to be delivered.I also conducted interviews to qualify temp workers for suitability during times of personnel shortage as well as during seasonal busy times. -
Shipping SupervisorThe Home Depot Canada Jan 2014 - Aug 2018Vaughan, Ontario, CanadaAccomplishment: Assisted the shipping team in getting the highest number of loaded trailers on record (65) in one shift at the Distribution Center (the average per shift was around 40 trailers).As a shipping supervisor, I provided guidance and leadership to a team of 20 employees, consisting of pallet builders and trailer loaders.Part of my responsibility was to anticipate needs and qualify the fast workers in the shift who could assist the slower ones to achieve together the required production. During busy times, I often would join the loaders or pallet builders to help them achieve the hourly quota. -
Trainer And CoachThe Home Depot Canada Feb 2011 - Jan 2014Vaughan, Ontario, CanadaAccomplishment: Helped reduce the warehouse's inventory lag time (the time a product remains in the warehouse after being received) from 4 days to under 24 hours. That meant stores received their shipments 3 times faster.As a trainer, I instructed over 350 company personnel on lift-truck machines in a fast-paced warehouse.I taught in a classroom setting as well as one-on-one on the lift equipment after being certified in a train-the-trainer program.As a coach, I was certified by Home Depot to coach new hires on the different functions of their roles in the specific departments and worked closely with them until they were ready to work on their own. Also collaborated with department managers on ways to improve the different functions and activities of the employees.
Gil Stave Education Details
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Palette SkillsTech Sales -
Mediation
Frequently Asked Questions about Gil Stave
What company does Gil Stave work for?
Gil Stave works for Mca Precision Machining Inc
What is Gil Stave's role at the current company?
Gil Stave's current role is Customer Success Manager helping companies support and improve their client's loyalty, and organically expand their customer base..
What schools did Gil Stave attend?
Gil Stave attended Palette Skills, York University.
Who are Gil Stave's colleagues?
Gil Stave's colleagues are David Lee, Ron Elgez, Stephen Oh.
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COMITÉ.SUCRE GILBERT stave buelvas
Colombia
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