Gil Terrence Libang Email & Phone Number

Pasig, National Capital Region, Philippines

• The Developer Analyst contributes specialized business and technical knowledge in multiple application development efforts. Principle responsibility will be to provide analytical and technical support for RealPage’s.
• Triage customer support escalations and prioritize issues for engineering based on business importance.
• Resolve product issues through analysis and troubleshooting; minimize escalation to engineering.
• Address internal product functionality questions, liaise with engineering on design issues, and communicate updates to support.
• Collaborate with Quality Assurance to identify and communicate system defects impacting customers.
• Identify, document, and prioritize internal support requests.

Makati, National Capital Region, Philippines

• Providing technical support to customers and teams when they are having technical difficulties with products.
• Adhering to support plans, processes, and industry standards.
• Providing technical guidance and assistance related to fixing and resolving application problems or disruptions and responding to change requests that will enhance the operations and usage of products.
• Prioritizing issues and working within defined timeframes to deliver results.
• Assisting in finding underlying problems or issues that may require accelerated attention.
• Troubleshooting, testing, bug fixing, coding, maintaining, and monitoring of products.

Philippines

-Administration of Windows based applications of basic principles, theories, and concepts-Troubleshoot application issues and deployment through SCCM-Perform and drive Daily Meeting room checks, consolidate and share the daily report to the client-Provide break/fix Desktop/Helpdesk support for IT via the ticketing system (ServiceNow)-Provide technical and.

National Capital Region, Philippines

-Performing problem and Level 1 incident management activities including receiving communications from customers from a variety of mediums, analysing, documenting and managing the incident or problem.-Providing excellent customer service through daily customer interactions.-Take ownership and responsibility of issues from start to successful.

Philippines