Gimhan Sumanasekera Email & Phone Number

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

Western, Sri Lanka

Sri Lanka

Sri Lanka

Sri Lanka

As the Project Manager for most of the critical projects in the company worked with the clients to obtain requirements from various end users, advised on identifying the exact requirements and obtained sign off for them.Fostered solid working relationships among interdisciplinary groups including development, support and product management.Worked as a part.

Newcastle Upon Tyne, United Kingdom

Providing onsite IT Technical Support for various clients in multiple industries.Installing and upgrading the banking systems during the Barclays Bank branch network transformation project.Installing the network and computer systems at Newcastle University for Newcastle University PC installation project.

Newcastle Upon Tyne, United Kingdom

Supervising inventory audits on various department stores such as Tesco, Sainsburys and GAP.Achieving established goals while ensuring 99% accuracy.Preparing inventory reports, and balancing the inventory with in tight schedules.

United Kingdom

Carry out initial assessment of potential failures, client’s requests and apply regulatory instructions guidance and company policy to decide if they are exemptions, rejections or failuresLiaise with the management, suppliers and other departments on generating management matrices, dashboards and other reports Analyse daily reports and ensure the company.

Newcastle Upon Tyne, United Kingdom

Working with the technical team at university students union to prepare venues, move equipment and operate sound and lighting equipment to safe and high quality standards for all student union events.

Sri Lanka

• QA responsibility for a key ITMS WebClient project
• Developed banking solutions for major banks in USA and Canada
• Regularly updated clients on projects’ status and the development team’s needs.
• Ensured the web sites are optimized for usability and standards.
• Designed user interface and functional changes requirements on web projects.
• Ensured all clients’ requirements delivered in compliance with CMMI Level 3 standards.

Sri Lanka

• Managed the smooth running of the IT service desk. Supported Citrix financial applications, payroll systems, WAN and LAN network, Active Directory and PC hardware.
• Supported 350 of in-house staff.
• Analysed the network’s usage
• Expedited the performance of the help desk.
• Prepared various reports,
• Reviewed services at regular intervals and tracked all commitments

Sri Lanka

• Lankacom is a busy contact centre, and a subsidiary of Singapore Telecom International- www.lankacom.net.
• Led staff during the shift and ensured optimum quality standards.
• Prepared performance reports of the call center
• Identified frequent customer queries and made suggestions
• Introduced new products and services.
• Made a significant personal contribution - achieved of 99% network uptime

Handled accepting Cheques/Scrutinizing at the Counter.Served customers at the counter on their queries about the accounts, transactions and various services of the bank Handled cheque processing and end of day balancing for head office and other branches.Represented the bank for settlement clearing at Lanka Clear (PVT) LTD.

Msc, Business Information Systems Management, Commendation

Activities and Societies: Northumbria Students Union Was an active team member and Northumbria Students Union as a Technical Assistant..

Bsc (Hons), Technology Management And Computing, 2Nd Upper Honers

Education record