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@bproperty.com
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Md Golam Imran is listed as Real Estate || DTH || Operation || Process Development || Customer Experience at Bproperty.com, a company with 511 employees, based in Bangladesh, Bangladesh, Bangladesh. AeroLeads shows a work email signal at bproperty.com and a matched LinkedIn profile for Md Golam Imran.
Md Golam Imran previously worked as Sr. Manager, Customer Service. at Bproperty.Com and Key Account Manager at Beximco Communications Limited. Md Golam Imran holds Master’S Degree, Business Administration And Management, General from Northern University, Bangladesh.
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AeroLeads found 1 current-domain work email signal for Md Golam Imran. Compare company email patterns before reaching out.
I have been working in customer service industry for 14 years and gaining experience in call center, IVR, touch points, digital media, customer satisfactions (C- SAT), customer experience management (CEM), loyalty management (CLM), NPS and in BPO partner management at various level. Being a customer service man I take pride in ensuring that customers get wow service and become a loyal customer.I am always striving to ensure 100% customer satisfaction and my goal is to engaging customers with the brand for a long time so that they become as promoters.Currently I am working on customer service operations for Bangladesh's only on and offline real-estate solution provider to ensure service throughout all channels namely call center, digital and social media. I am continuously working to build best customer experience.***Specialties: Customer Service; Experience; Call Center; IVR; Automation; CLM; Tele Sales; Up Sell; Revenue Center; CSAT; NPS; Digital Media; Partner Management; BPO; Service Agreements; People Management; Budgeting.
Listed skills include Management, Team Management, Telecommunications, Budgeting, and 34 others.
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A career timeline built from the work history available for this profile.
Gulshan
- Leading a Customer Service team to serve customers in both on & offline as real state solution provider to ensure buy, sale and rental services.- Prepared performance based KPIs for employees to ensure daily 20% leads and 85% of quality scores.- Increased Agent occupancy level up to 90% from 40% with effective automation & necessary training.- Supervised.
Gulshan, Dhaka.
- Developed a number of processes to handle complex customer queries and complaints in effect complex customer issues are being resolved within 8 working hours instead of 24 working hours earlier. - Prepared service level agreements to analyze and understand complex customer service issues, resolution and escalation. Also prepared the escalation matrix so.
People ManagementStrategic PlanningPreparing, Analysis and Forecasting Team and Floor Productivity, Quality, Occupancy and Feasibility.Preparing weekly, bi weekly, monthly and half yearly Team and Floor Presentation.Preparing operational statistics report, analysis and provide feedback.Identify potential agents and provide guidance and assistance for.
Other employees you can reach at bproperty.com. View company contacts for 511 employees →
Md. Shimul Biswas
Colleague at Bproperty.ComChattogram, Bangladesh, Bangladesh
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FM
Faisal Masud
Colleague at Bproperty.ComDhaka, Bangladesh, Bangladesh
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RI
Rofiqul Islam
Colleague at Bproperty.ComDhaka, Dhaka, Bangladesh, Bangladesh
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MG
Md. Golam Mohiuddin (Nadim)
Colleague at Bproperty.ComDhaka, Bangladesh, Bangladesh
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TF
Tabassum Fardus
Colleague at Bproperty.ComDhaka, Bangladesh, Bangladesh
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MH
Mahadi Hasan Shoshi
Colleague at Bproperty.ComBanani, Dhaka, Bangladesh, Bangladesh
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MR
Md Rasel Sarder
Colleague at Bproperty.ComDhaka, Bangladesh, Bangladesh
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MH
Md.Ziaul Haque
Colleague at Bproperty.ComBangladesh, Bangladesh
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MI
Md. Imran Khan Shohan
Colleague at Bproperty.ComBangladesh, Bangladesh
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ZA
Zakaria Ahmed
Colleague at Bproperty.ComGulshan, Dhaka, Bangladesh, Bangladesh
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Quick answers generated from the profile data available on this page.
Md Golam Imran works for Bproperty.com.
Md Golam Imran is listed as Real Estate || DTH || Operation || Process Development || Customer Experience at Bproperty.com.
AeroLeads has found 1 work email signal at @bproperty.com for Md Golam Imran at Bproperty.com.
Md Golam Imran is based in Bangladesh, Bangladesh, Bangladesh while working with Bproperty.com.
Md Golam Imran has worked for Bproperty.Com, Beximco Communications Limited, and Banglalink.
Md Golam Imran's colleagues at Bproperty.com include Md. Shimul Biswas, Faisal Masud, Rofiqul Islam, Md. Golam Mohiuddin (Nadim), and Tabassum Fardus.
You can use AeroLeads to view verified contact signals for Md Golam Imran at Bproperty.com, including work email, phone, and LinkedIn data when available.
Md Golam Imran holds Master’S Degree, Business Administration And Management, General from Northern University, Bangladesh.
Md Golam Imran is listed with skills including Management, Team Management, Telecommunications, Budgeting, Business Development, Project Planning, Teamwork, and Negotiation.
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