Successfully managed 40-50 key accounts totaling up to over $1,500,000 in total ARR , leveraging mystrong communication, relationship-building, and problem-solving skills to ensure client satisfaction andretention. • Achieved a consistent track record of meeting and surpassing quotas, averaging 110% of the team targetfor client retention in 2022.• On-boarded new Codility customers - conducting training's, making implementation plans, trackingKPI's. • Ran point on monthly/quarterly business reviews• Coordinated cross-functional teams to ensure seamless delivery of customer success initiatives, includingproduct adoption, customer training, and customer support. • Analyzed customer data to identify trends and patterns, and proactively made recommendations forproduct improvements and customer engagement strategies. • SME for continuing customer education.

- Oversee and delegate workflows and day to day operational tasks of the team- Manage a post-sale, pre-live activation/ customer success team ranging from 5-12 reps- Built a team from a pilot of 2 reps to a fully rolled out team of 50 reps- Run point on the interviewing and hiring of new employees- Set high-quality standards, motivate team members and hold the team accountable to monthly quota by building and implementing reports and dashboards of KPIs- Coach and provide oversight as needed to support the attainment of quality and performance metrics, set highgoals and remove obstacles when needed- Assisted in the improvement of post-sale/ pre-live account turn around time

• Assisted in executing a brand rollout of 2500+ locations.• Consistently exceeded my monthly quota and quality scores• Oversaw new account creations and contracts for top enterprise accounts during the post-sales process• Collaborated with Sales, Account Advisors, and Menu teams to ensure post-sales deadlines were met with quality in mind

-Aid in customer experience to help further relations and client goals.-Maintain the value and better the relationships with current clients.- Help clients meet and exceed business goals.-Improve and increase the value of our partner relations through analytical and consultative discussions resulting in informed recommendations for client success.

-Owned and managed a pipeline of clients within my given territory-Consulted, educated, planned, and effectively sold Yelp advertising programs through a high volume of sales calls-Exercised strong listening and problem solving skills by finding solutions to a wide range of clientele needs-Achieved and consistently met monthly sales goals.

-Maintained constant contact with local news companies informing them on the companies upcoming events-Conducted interviews with start-ups utilizing ChicoStart in order to generate more press about their business as well as ChicoStart.-Managed company's brand through social media platforms.

- Managed company's brand through social media platforms- Conducted a competitive analysis- Created infographics-Hootsuite certified

-Fundraised for a non-profit organization through social media outlets -Planned an event to spread awareness of the foster care system-Generated and maintained relationships with local foster care agencies within the area

- Directed a promotional video- Promoted town events - Managed Senior Center event calendar

- Managed the event catering budget.- Maintained event website- Compiled and organized guest list- Called on Doctors

- Cashier- Customer Service- Dressing Room Attendant