Gina Burch Email & Phone Number

Fort Hood, Texas, United States

Harker Heights, Texas

Round Rock, Texas, United States

Displays expert clinical skills in managing the care of all types of Maternity Center patients. Displays proficiency in teaching childbirth and breastfeeding techniques.Serves as an expert clinical resource for Obstetric Tech duties and scrubs in for cesarean sections as needed. Contributes to strategic plans and initiatives to advance standards of care excellence, improve patient outcomes, and drive continuous improvement

Austin, Texas, United States

Develops functional requirements for software solutions by researching and confirming information needs; conferring with users; studying systems flow, data usage, and work processes, investigating problem areas, following the software development life cycle.Provides information by collecting, analyzing, and summarizing development specifications. Supports software engineers by providing business insights and product direction. Develops process flows to better develop a viable software solution.Consults in the design of user screens using my clinical experience, understanding of customer needs, and collaboration with the development team.Supports the customer service department with research and resolution of Tier III tickets.

Provided superior customer service by assisting clients with service issues or complicated situations.Maintained accurate record of all customer service issues in ticket tracking system, including real-time updates. Worked with managers, team members, and vendors to manage the client support needs and integrations of projects and initiatives.

Traveled across the country providing nursing care, working short-term assignments, filling empty positions at various facilities in labor and delivery units.

Nursing

Associate'S Degree, Registered Nursing/Registered Nurse

Psychology