Gina Evans Email and Phone Number

5 Years managing full life-cycle projects in higher education from business case, customer consultation, tendering, product delivery, stakeholder engagement, to benefits realisation. I have managed a wide variety of large-scale projects including: Salesforce CRM, Learner Analytics, Attendance system & integrated application services utilising including Prince 2, Agile & Lean methodologies.

Contract IT Project Manager. Infrastructure and digital projects including SMS Cloud, System Center upgrade, XenMobile email and calendar app service.Focusing on delivering improvements to council business, enabling flexible working options to staff and customers whilst providing modern digital solutions that reduce running costs without degradation to service.

• Service Manager for 33 services including web based services• Built trusting relationships with stakeholders and suppliers• Approved IT change requests in line with ITIL processes• Managed service problems, incident escalations and customer satisfaction, both face-to-face and remotely• Drove through improvements to services discussing services with customer to identify any improvements required • Worked with corporate change strategy to ensure services were well supported and processes were efficient• Reviewed, tracked and discussed SLAs and KPIs to ensure they were fit for business• Senior supplier on project Board usually for Projects on the Corporate Programme such as new Web content management system, or new file management system for legal services• Discussed new business requests for change, business improvement, compliancy, new services with customers; advised on funding and business strategy• Created roadmap for planned IT business changes outlining impacts and risks to the Contact Centre • Mentored project managers, setting targets and evaluating progress• Monitored programme budgets and timeline deliverables • Reported on progress to Business Relationship Manager and senior managers at executive and board level• Liaised between business partners and project managers to ensure successful project delivery with appropriate governance in place• Prepared finance reports for the PMO, Programme Manager and Finance Manager using SAP • Involved in the escalation process of Incident Management

• Agree common business aims and processes with key stakeholders• Analyse existing business processes identifying where efficiencies could be made• Represent the Architects compliancy on the templates inline with RIBA regulations (Royal Institute of British Architects) whilst looking for efficiencies by sharing generic web templates where possible • Clarify technical decision making into plain language for business customers• Data migration planning of over 300 HR data records from an Access Database to a Project Vison Database• Communicate updates and reports on a monthly basis to a business user group, PMO, senior managers• Test and sign off development iterations on a regular basis using Agile methodologies

Employed as a Project Manager to work on numerous end-to-end, high profiled IT projects as part of a large project management team including infrastructure, business change, software and procurement. Worked in a PRINCE2 environment managing teams of up to 9 and budgets of £250k to £5 million.