Assisted in developing and executing marketing strategies aimed at attracting top talent for client companies, integrating business to business and business to conusmer marketing strategies. Revamped and optimized existing blog content to enhance engagement, relevance, and alignment with industry trends.Created and managed content for social media platforms and email marketing campaigns to boost brand presence and drive audience engagement.Conducted market research to identify emerging trends and opportunities, contributing to informed marketing decisions.Analyzed campaign performance metrics and prepared detailed reports with actionable insights to improve future strategies

In my previous role as a pivotal team member in hotel room service, I excelled in the dynamic position of taking food orders with a keen focus on delivering exceptional customer service. Skillfully managing incoming calls, I ensured a seamless and friendly experience for guests while efficiently processing their orders. Beyond order placement, my responsibilities extended to handling payment transactions with precision and security, safeguarding both customer satisfaction and financial integrity. This experience has honed my ability to thrive in fast-paced environments, prioritize customer needs, and uphold the highest standards of service excellence.

As a Social Media Community Manager for a thriving bakery and cafe with a robust online presence boasting 18.5K followers on Instagram and TikTok, I provided a vibrant and engaging digital brand experience. I conceptualized and created compelling content that resonated with our target audience, showcasing the delectable offerings and unique ambiance of our establishment. By planning and scheduling posts, I ensured a consistent and visually appealing social media presence. Additionally, my responsibilities extended to managing the layout of our profiles, maintaining a cohesive and attractive aesthetic that captured the essence of our brand.In this multifaceted role, I provided virtual customer service, promptly addressing inquiries and fostering a sense of community through genuine and interactive engagement. Through strategic planning and execution, I orchestrated daily posts, leveraging analytics to optimize content performance and increase audience reach. My proactive approach to social media management contributed significantly to the growth of our online community, enhancing brand visibility and customer loyalty.

Consistent top seller achieving over 100 sales per month in call center environment delivering exceptional customer service and exceeding key performance indicators. Gained customer service and sales experience by advertising products and closing sales. Provided new hire support as subject matter expert along with demonstrations of how to handle calls in real time.