Gina H. Email and Phone Number

Provide consultation to customer using company’s website.

Process orders, billing, quotes. Backed up dispatch & sales

Contractor (Field Support Specialist) at Ecolab/Nalco, Frederick, MD 8/2019 - 11/2019Contract for Sodexo (Unit Controller) at Procter & Gamble, Inwood, WV 3/2019 - 7/2019

● Inbound/Outbound call verification of high valued card members on transactions and card member identity● Identify and close fraudulent applications and Account Take Over (ATO)● Process suppression on accounts for travel, regular and large purchase, research for fraud victim statement, and process security closure of compromised accounts, reissue cards● Activate new cards and update personal card member information● Training Service Professional (TSP)/Subject Matter Expert (SME) - Transaction/Identity Core class 11 January 2016 – 18 March 2016● Star Player Award – February 2015, November 2016

• Grant/revoke of entitlements of clinical trial access: Phase II – IV (internal/external users)• Remote Data Capture review, Account Management request forms, Study Access request forms and assign user IDs and create temporary passwords for trial participation• QC/QA of internal workflows, profile access and entitlements• Confirm Initial Review, verify training of Phase Forward Inform access• Once study was locked/frozen-revoked all user entitlements to trial in Oracle Clinical, Query Direct, Remote Data Capture, test/production, and disable trial• Escalation tickets to troubleshoot and resolve access issues

• Phase III Clinical Trial for 2 drug studies (Engage & Hokasai), Engage: Anti-Coagulant for the Prevention of Stroke/Systemic Embolic Event (SEE) and Hokasai: Venous Thromboembolism . ● Data entry of initial and follow up cases on severe adverse reactions/adverse reactions (SAE/AE),patient medical history, concomitant medication and labs; coding Indications in MedDra ● Risk management reports for clients; Assist in Intake and book-in, preparing cases for workflow

(RDU Terminal B Expansion & Renovation ($365m)• Document Control of all contracts, change orders and purchase orders, PCCO (owner), subcontractor (PCO), non-compliance, field observation and general correspondence.• Personal assistant to the Senior Project Manager, EEO site officer.• Responsible for booking travel, hotel contracts, and organizing meetings

Adecco (Raleigh & Durham, NC) 12/2007 to 01/2008 Cardinal Health, Contractor ● Performed wireless hardware/software upgrades for hospital pumps/syringes at two medical facilities: Duke Raleigh and Durham Regional Hospitals BD Tri-path Imaging, Document Analyst● Completed document analysis and data entry for federal audit of clinical trial (HPV vaccine)

SUMMARY of both positions with 3 years of total experience.Anicom: 9/1998 - 11/1999 and Nu-Vision 5/2004 - 5/2006: • 3 years of sales support experience for a multimedia supply house/telephony contractor: preparing quotes, marketing campaigns, compiled sales literature, organized golf tournaments and company events coordination

Estimating Administrative Assistant - 1 yr experience of supporting estimators compiling and submitting bids for commercial construction Hagerstown/Frederick, MDProject Coordinator-2 yrs experience for construction manager on a GSA/IRS complex in Kearneysville, WV and 6 mths experience on RDU Airport Terminal B Morrisville, NCConstruction Coordinator - 2 yrs experience in purchasing, job costing, subcontractor payroll/draws Raleigh/Durham/Chapel Hill NCDocument Control-2 years experience for cell tower contractor, Cary, NCConstruction Admin - 2 years in residential construction $250k - $788k, Raleigh, NC