Gina Jacobs Email and Phone Number

*Knowledgeable about escrow process, real estate tax and insurance payments, as well as proper updates to loan records. *Ensure accuracy while processing escrow disbursements and reconciling tax payments. *Maintain organization and reduce backlogs by resolving open items timely.*Maximize client satisfaction with attentive discharge and documentation.*Execute loan payoff processes, adhering to all requirements and best practices.*Developed new processes to ensure accuracy, timeliness and best use of time.

*Boosted brand trust and business retention by offering exceptional customer service. *Mitigated errors while entering a high volume of data. *Streamlined communication in person and over the phone, connecting customers with the appropriate parties based on their requests. *Represented the company image. *Remained adaptable to consistently shifting operational needs.*Heavily relied upon to fulfill assignments; brought a positive attitude.*Utilized strong interpersonal skills to connect with people.*Identified growing patterns and trends through contact with clients.

*Remained in tune with attorneys’ needs and the status of cases to order loan documents and title work promptly.*Protected customer privacy by handling confidential information with top discretion.*Collaborated cohesively with borrowers, field representatives, and title companies and negotiated terms.*Executed a wide range of financial transactions including wires.*Addressed any variances while reviewing documents and policies.