Utilized Agile Project Management and Business Management skills to support clients both domestic and internationalDeveloped processes and procedures to streamline day to day operations for clients resulting in an average of 60% revenue increase without creating new products or servicesStreamlined client operations to unify teams resulting in an increase of on-time delivery by 80%Created and maintained processes for clients that increased customer satisfaction by 20%Hired and… Show more Utilized Agile Project Management and Business Management skills to support clients both domestic and internationalDeveloped processes and procedures to streamline day to day operations for clients resulting in an average of 60% revenue increase without creating new products or servicesStreamlined client operations to unify teams resulting in an increase of on-time delivery by 80%Created and maintained processes for clients that increased customer satisfaction by 20%Hired and developed new team members on behalf of the clientResponsible for overseeing day to day operations for clientsResponsible for designing and managing product launches for clientsPrimary integrator between the business owner and the teamResponsible for managing billing and budget for clientsLeveraged technical skills to learn and maintain all marketing and product hosting in a number of email marketing, product hosting, and project management toolsLeveraged technical skills to assist in day to day client work, providing support for the team as needed Show less

Provided project management support of a cross-functional team of 6 by helping them to manage their project schedules through supporting the Director of Operations in resource planning.Manage all customer-facing status reporting.

Team lead for a six member group ranging from engineering staff to project staffKey interdepartmental integrator for the President's task delegationMember of the company leadership team responsible for continuous process improvement across all departmentsCatalyst for operational change and growthFacilitate the management of project budgets ranging from $5k-$1.5mCoordinates all overseas shipments including clearing customs once arrived in the United StatesCoordinate app… Show more Team lead for a six member group ranging from engineering staff to project staffKey interdepartmental integrator for the President's task delegationMember of the company leadership team responsible for continuous process improvement across all departmentsCatalyst for operational change and growthFacilitate the management of project budgets ranging from $5k-$1.5mCoordinates all overseas shipments including clearing customs once arrived in the United StatesCoordinate app development for SaaS service with developers both domestic and overseasResponsible for the generation of all company financial reportingResponsible for the creation and execution of the company’s core operational processes and proceduresResponsible for ongoing management of company operationsResponsible for the adaptation and implementation of Agile Project Management methodologies deployed company wideLeveraged agile methodologies to manage the entire deployment program portfolio of 9+ projects across Message Point Media Show less

Facilitates day to day project operational tasks including scheduling, status reports, project meeting summariesAssisted the President in the delivery of major transit projects timely and effectivelyResponsible for account management of all current customers, six major accountsResponsible for coordinating between the US and India teamsResponsible for the coordination of international orders from China and CanadaLeveraged agile methodologies to manage 3-5 medium to large… Show more Facilitates day to day project operational tasks including scheduling, status reports, project meeting summariesAssisted the President in the delivery of major transit projects timely and effectivelyResponsible for account management of all current customers, six major accountsResponsible for coordinating between the US and India teamsResponsible for the coordination of international orders from China and CanadaLeveraged agile methodologies to manage 3-5 medium to large projects at one time Show less

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Directly supported largest company customer, GE DigitalUtilized technical writing skills to create, streamline or update documentationCreated monthly and weekly reports used in customer facing meetingsIndependently created a report that negated the need for a 7-figure projectIndependently learned technician roles to fill a support role when neededLeveraged technical skills to being work in NETBACKUP, AVAMAR and COMMVAULT serversLead a project to… Show more Directly supported largest company customer, GE DigitalUtilized technical writing skills to create, streamline or update documentationCreated monthly and weekly reports used in customer facing meetingsIndependently created a report that negated the need for a 7-figure projectIndependently learned technician roles to fill a support role when neededLeveraged technical skills to being work in NETBACKUP, AVAMAR and COMMVAULT serversLead a project to streamline team best practice processes to better serve the clientEffectively managed customer expectations for projects Effectively managed vendor response times to ensure that repairs were made timelyBecame the customer and team’s go-to person for problem solving and analysis Lead the change management project for the Data Protection TeamEnsured compliance to best practices and GO-CT rules for work completion avoiding financial penalty if missedSimultaneously managed multiple small projects at one time Show less

Responsible for the composition of purchase orders for timely payment to contractors and subcontractors using JD Edwards ORACLE Responsible for timely billing of Third Party Customers, such as Verizon, using JD Edwards ORACLEJob cost accounting, such budget creation and management for cost and revenue, within JD Edwards ORACLE Manage multiple budgets for small to large projects simultaneously Coordinate out of state meetings and training eventsBuild and… Show more Responsible for the composition of purchase orders for timely payment to contractors and subcontractors using JD Edwards ORACLE Responsible for timely billing of Third Party Customers, such as Verizon, using JD Edwards ORACLEJob cost accounting, such budget creation and management for cost and revenue, within JD Edwards ORACLE Manage multiple budgets for small to large projects simultaneously Coordinate out of state meetings and training eventsBuild and maintain reports in Microsoft Excel for varying levels of data analysis Independently created user guidelines for Third Party billing and day-to-day procedures by utilizing technical writing skillsResponsible for supporting Repair and Maintenance work for over 1500 cell sites by ordering parts, submitting purchase orders and releasing payment to contractors and subcontractorsAssist in the management of $800,000 budget per quarterAssist in the management of the Maintenance Solutions project by maintaining all billing as well as tracking all revenue earned during the yearAssisted in the management of the Lighting System Upgrade project by overseeing the ordering of all lighting systems (obtain quote, issue purchase order and tracking of system) as well as approving the payment of vendorsAssisted in the management of the Guy Anchor Replacement Program project by overseeing the budgeting and issuance of all purchase orders as well as ordering any necessary materialsAssisted in the reconciliation of over $200,000 outstanding in Accounts Receivable Administratively support a team of 30 membersIndependently crossed trained in other departmentsCross training included reading CAD drawings to determine if new installations to the tower structure can proceed as proposedAssist in the training of any incoming Project Coordinators as neededCreated a metric to streamline the TIA review process by 50% using Microsoft ExcelAssist in the management of a $1.5 million per year area wide program Show less