Gina Leigh Email and Phone Number

As Office Manager of Keithley Middle School I am responsible for assisting the principal andmanaging the office workflow; directing office staff; responding to inquiries from students; staffand public, preparing and distributing documents; maintaining records and files; managing school budget and the back up office personnel.

Promoted

Advanced recently to Underwriter at a financial institution, TAPCO Credit Union

Manage all aspects of Puyallup branch for non-profit financial institution with $250M in assets; includes, but is not limited to, lending, scheduling, personnel management, staff training, business development, marketing, new accounts, tellers, vault teller, cash control, operations, and customer service. Formulate and lead execution of annual business plan supporting strategic plan and annual budget. Drive ongoing business development, growth, management, and sales. Process ~$500K in monthly loan volumes. Monitor and report on overall branch performance. Ensure 100% adherence to all established policies and procedures. Serve on Board of Pierce County Chapter of Credit Unions; held positions such as Vice President, Co-Secretary, and President (2010 – 2011). Organize and chair Finance Committee of Pierce County Chapter of Credit Unions. Participate actively in community outreach and networking activities including chairing school auctions.Achievements:• Awarded “Professional of the Year” by peers in 2011 for outstanding achievement of all KPIs including for branch services, growth, staff training and performance, problem solving, and relationship management.• Ranked as #1 seller in February 2011, successfully generating $1.6M in single month. • Boosted community involvement and support of credit union, driving extensive outreach and networking including participation in Junior Achievement’s teaching of financial literacy in local high school, and playing active role in multiple non-profit charities such as Relay for Life, and Multicare Tree House: A Place for Families.• Handpicked to represent credit union in numerous commercials and newsletters.• Advanced continually throughout career with credit union spanning from initial position as teller to lender and branch manager; served President for Pierce County Chapter of Credit Unions from 2010 – 2011.

Provided full-range of complex administrative and project support for Administrative Psychiatric Unit’s Clinical Director and Office Manager, while ensuring 100% adherence to all policies and procedures including JCAHO. Served as central point-of-contact for communication and correspondences including reviewing and routing all incoming mail, and resolving or escalating any issues. Performed records and document maintenance, follow-ups, project scheduling and tracking, reporting, transcribing, dictation, memo drafting, table development, and employee performance evaluations, etc.Managed Clinical Director's schedule and calendar, as well as schedule and calendar for APU conference room.Ensured consistent achievement of all unit and office goals, building and maintaining robust relationships with clients, families, community, and hospital-wide staff.Conducted attendance tracking and timekeeping for all department social workers, managers, administrative support, and psychiatrists.