Established and led a Customer Success team of 25 across the U.S. and EMEA. Focused on driving operational efficiencies, developing scalable processes, and client-centric outcomes to drive growth and retention.Developing customers into partners through proactive insights and engagement to help us build our businesses together.

Led Tubular's U.S. and LATAM customer success organization, managing a team of client success managers to ensure enterprise success and strategic account growth, and to mitigate churn.

Solutions Consulting (Pre-Sales)- Stood up and managed a team of solution consultants to support sales team; established and applied pre-sales support approach (proof of concepts, pilots, demo request process and assignments, discovery support, demo scripts and flow, change management solutions, process best practices and presentations to C-level stakeholders. Facilitated and led executive discussions in pre-sales process. Account/Customer Success Mgmt (Post Sales) - Managed portfolio of accounts of a Federal and Commercial client base in excess of $6M; focusing on strategic accounts. Directly responsible for three of the largest strategic accounts totaling $2 million in renewals. Activities included maintaining C- level relationships, identifying new use cases for software, identify upsell opportunities, keeping track of progress towards goals and objectives established, coordinating efforts with delivery and sales team, and providing change management solutions to support software implementation. Customer Delivery/Change Mgmt Support (Implementation)- Facilitated C-level executive sessions on strategic portfolio prioritization and optimization. Responsibilities included training, facilitation, project management and prioritization process guidance leveraging software. Supported clients across Defense, Intel, Federal, and Commercial client base in excess of $4M (examples include Air Force, Joint Chief of Staff, Freddie Mac, Pennsylvania State University, Pennsylvania Department of Transportation, Boeing, and Walgreens). Managed a team of client management professionals and support staff, scoped and identified pricing for Professional Services; tracked capacity/utilization; and responded to response for proposals (RFPs) and contract negotiations.Partnership Relations- Managed strategic partnership program with consulting firms to drive and support new business opportunities.

Change Management Consultant- Supported various Request for Proposals ranging from $2 million to $70 million with a win ratio 3:1. Led and managed a team of 10 to coordinate and train 250 reviewers and 100 facilitators to support a multi-million dollar peer review conference for Department of Homeland Security (DHS)/ Federal Emergency Management Agency (FEMA) nationwide grant process. Managed a $1 million change management effort with a team of five in the development and delivery of field test materials for the implementation of a planning and assessment process and IT tool. Led a team of 15 to develop training materials and support delivery in 56 states and territories and facilitated 17 training sessions. Results included enabling 54 state-level organizations to successfully complete their requirements to compete in DHS grant application process. Served as a liaison for two components of a $22 million dollar counter-terrorist exercise, coordinating 300 volunteers in Connecticut and New Jersey.

Consultant- Assessed and identified best practices for retail stores across 13 European countries. Produced a comprehensive report with recommendations and an implementation approach for training and incentive schemes for central operations and country specific stores. Performed site visits and interviewed staff and customers across multiple countries to collect data. Designed, developed and implemented a cross-selling workshop in London, UK, which resulted in increased Units Per Transaction per store from 60% to 83.5%per day.