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Gina Requena is listed as Sr. Operations Manager @ IPSY | Customer Support, Service Operations at IPSY, a with 201 employees, based in San Francisco, California, United States. AeroLeads shows a work email signal at ipsy.com and a matched LinkedIn profile for Gina Requena.
Gina Requena previously worked as Sr. Manager, Service Experience at Ipsy and Customer Care Manager at Ipsy. Gina Requena holds Bachelor Of Arts - Ba, Fashion Merchandising from The Art Institutes.
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I have 10+ years of experience formulating effective customer care strategies and introducing emerging tools that measurably enhance the customer experience for fintech and retail brands. Authentic people leader with passion for growing my teams' skills and offering coaching on career direction and growth. I embrace creative challenges, thrive in fast-paced environments, and love creating order from chaos.Career Highlights• Automated time allocation process; improved productivity 7%.• Implemented QA tool that increased pass rates by 20% and surpassed QA goal.• Refined performance management process; led to 20% increase in performance scores.• Led multi-department team through launch and scaling of Glam Bag Plus.• Led cross-functional team through integration of Language Line; unlocked 1,540 customers.• Promoted 12 Agents in one year.SpecialtiesLeadership | Staff management | Customer care | Troubleshooting | Support tools and systems | Talent development | Talent retention | Coaching | Mentoring | Change management | Customer experience | Training and development | Product and technology roadmaps | Data analytics | Reporting | Technology integration | Streamlining operations | Project management | Cross-functional collaboration | Cultural competency | Data-driven decision making
Listed skills include Visual Merchandising, Retail Sales, Apparel, Inventory Management, and 16 others.
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Santa Monica, California, Us
Own and drive end-to-end customer satisfaction; use data to facilitate customer insights to cross-functional partners. Establish KPIs to ensure best-in-class customer care. Oversee the quality assurance program and deliver excellent department pass rates.
Santa Monica, California, Us
Led a team of quality assurance leads and supervisors, driving innovation in customer care strategies. Worked closely with our BPO partner to enhance the agent performance through effective performance management. Strategically evaluated workflows and systems to boost efficiency, elevate service quality, and streamline costs. Championed organizational change, guiding the team through transitions with enthusiasm and readiness.
Santa Monica, California, Us
Managed a team of customer support agents, monitoring professional development through ongoing training and mentorship. Revamped performance management process, leading to agents' promotions to key positions in Operations.
Other employees you can reach at ipsy.com. View company contacts for 201 employees →
Md Hussain
Colleague at IpsyNew York, United States
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VA
Valentin Almirón
Colleague at IpsyBuenos Aires, Buenos Aires Province, Argentina
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JH
James Hsu
Colleague at IpsySan Francisco Bay Area, United States
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ML
Minjeong Lee
Colleague at IpsySan Mateo, California, United States
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XZ
Xiang Zhang
Colleague at IpsySan Francisco Bay Area, United States
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SN
Stephanie Nasser
Colleague at IpsySan Francisco Bay Area, United States
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JM
Jim Moloshok
Colleague at IpsyCalabasas, California, United States
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RA
Raphael Alves
Colleague at IpsyTaubaté, São Paulo, Brazil
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ZV
Zara Vakharia
Colleague at IpsySan Francisco, California, United States
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JL
Juan Lopez
Colleague at IpsyDallas-Fort Worth Metroplex, United States
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Quick answers generated from the profile data available on this page.
Gina Requena works for IPSY.
Gina Requena is listed as Sr. Operations Manager @ IPSY | Customer Support, Service Operations at IPSY.
AeroLeads has found 1 work email signal at @ipsy.com for Gina Requena at IPSY.
Gina Requena is based in San Francisco, California, United States while working with IPSY.
Gina Requena has worked for Ipsy, Lendingclub, Inditex (Zara Usa), Atikshop Boutique, and Ulta Beauty.
Gina Requena's colleagues at IPSY include Md Hussain, Valentin Almirón, James Hsu, Minjeong Lee, and Xiang Zhang.
You can use AeroLeads to view verified contact signals for Gina Requena at IPSY, including work email, phone, and LinkedIn data when available.
Gina Requena holds Bachelor Of Arts - Ba, Fashion Merchandising from The Art Institutes.
Gina Requena is listed with skills including Visual Merchandising, Retail Sales, Apparel, Inventory Management, Footwear, Microsoft Office, Bilingual English/Spanish, and Management.
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