Operations Component: Ensures the sound management of all of the organization’s sites (Montreal Manufacturing Facility & US Retail Locations). reporting to the CFO I COO, while aware of all US & CAD regulatory & operational requirements & supports teams in achieving their profitability objectives, developing their strategies and action plans. Manages Manufacturing & Retail departmental expense, capital budgets, and headcount projections to provides a strong voice within Operations as the advocate for HR requirements and employee considerations. Implementation and coordination of health and safety program.Human Resources Component – Operations Organization Wide: Provides professional advice to direct reports and Operations Management in relation to collective agreement administration, employment law, labor law, human rights matters, and any other issues which require conflict resolution in collaboration with BIXLERS external Legal & HR advisors/ Business Partner. Partners with external Legal & HR Business Partners to drive consistent deployment of HR tools, systems, processes, policies and procedures and leadership development curriculum. Partners with senior leadership team in the development and execution of an integrated workforce plan, succession plan and overall talent development plan.Channel Customer Experience Component: Traditional & Digital Enables a two-way stream with customer facing teams through – collecting feedback from customer facing teams to derive meaningful insights for improvements & in guiding teams to ensure customer-centric attitude while acquiring new customers or dealing with existing customers, especially guiding the marketing, branding & sales teams to align with the larger CX strategy. Liaises with Directors or heads of other teams by channel to ensure customer-centricity in their respective departmental work & help them deliver in accordance with the overall customer experience strategy.

• Works closely with the Vice President of Business Development to prospect, pitch and close new business.• Manages relations of several wholesale accounts, simultaneously.• Monitors account performance and campaigns to continue their growth.• Partners with Account Sales Managers to develop and communicate the strategic business cases for profitable growth of the international business while evaluating new opportunities.• Works on innovation initiatives.• Leads and works with cross-functional teams.• Retains accounts through the development of strong relationships with key decision makers.• Drafts and enforces new processes and modifies existing ones to streamline and improve working efficiencies during fast-paced international business growth.• Identifies inefficiencies and makes recommendations for process improvements.• Ensures that the plan is respected as set out by COO, Presidents, and Vice Presidents.• Serves as the single point of contact for project scheduling and changes.• Drafts action plans and leads meetings with department executives to review project status and proposed changes.• Holds weekly meetings with cross-functional teams to ensure advancement on deliverables.• Effectively communicates with all teams to ensure project deliverables are being met and enforces deadlines.• Ensures clear communication and coordination with internal and external partners and providers.• Reviews operations and organization, analyzing information and making sound suggestion to improve operational management of department.• Works with HR department to hire staff, staying within payroll budget.• Successfully on-boards employees, ensuring that adequate information and resource is provided.• Coaches team members to better support their development.• Completes financial analysis to grow the business.

• Managed and coordinated successful launch of Penningtons on Amazon.com in 5 months.• Managed the Operations of the Penningtons shop-in-shop at Sears Canada.• Successfully planned and launched Ashley Graham by Addition Elle in several US and European department stores and pure plays in less than 8 months (Nordstrom, Bare Necessities, La Redoute, and Simply Be).• Managed product rebranding for both Penningtons and Addition Elle.• Implemented new method of conducting company-wide quarterly seasonal strategy meetings.

• Managed and coordinated successful launch of Penningtons on Amazon.com in 5 months.• Managed the Operations of the Penningtons shop-in-shop at Sears Canada.• Successfully launched Ashley Graham by Addition Elle on navabi.de.• Managed product rebranding for both Penningtons and Addition Elle.• Implemented new method of conducting company-wide quarterly seasonal strategy meetings.

• Oversaw Babies R Us Operations in both Canada and the US.• Created service model for 3rd party service provider in the US, coordinated all aspects of project including manpower, resource allocation planning, daily operational guidelines and staff training.• Coached, mentored and managed Operations Analyst.• Developed a sales reporting structure for Babies R Us.• Member of the Business Continuity Plan committee.

• Developed a more profitable employee bonus program, saving the company $25K annually.• Created a Product Knowledge manual to better develop store employee’s understanding of maternity products.• Was the first in the company to successfully launch POS Ready.• Was the first in the company to install traffic counters in all stores, in order to analyze conversion rates and traffic trends.• Developed real time on-line remote transactions for tradeshows.• Coordinated bi-annual events and District Sales Manager and District meetings.• Served as single contact for all communications to internal and external customers.

• Responded to all daily general media and customer inquiries via email or phone correspondence.• Prepared and edited letters, newsletters, promotional texts for internal and external usage, press reports, and news releases.• Created, brainstormed and supported activities and initiatives to enhance the company's reputation and image in the media and in the industry.• Proposed budgets related to advertising and tradeshows.• Coordinated and represented the company at tradeshows.