Gina Walker Email and Phone Number

• Provide a broad variety of administrative support to the Chairman and faculty in the leadership and management of the department, including but not limited to the delivery of assignments and initiatives on behalf of the department, the follow-up and completion of all departmental administrative tasks, responding to student/faculty queries and/or requests, composing, preparing, and disseminating correspondence, and maintaining student records, data and correspondence; track files, spreadsheets, logs, due dates, reviews and signatures• Record and monitor operating and grant budget expenditures for the entire department, provide weekly budget overviews, track expenditures and process requisitions; coordinating with procurement• Act as a liaison between the Chairman, faculty, and students, providing a bridge for smooth communication between all parties; prioritizing and determining the appropriate course of action, referral, or response for all student interactions and queries while exercising judgement to reflect the universities policies• Work closely with the Chairman through regular correspondence, managing calendar, arranging meetings, preparing briefing materials/records, and prioritizing correspondence/materials, ensuring that all are produced in a timely and accurate manner• Compose, review, and process a variety of paperwork or students and faculty which may include employment contracts, pay-related documents, course substitutions/waivers, etc., maintaining data and keeping record of all related materials

• Assist the Facilities Maintenance Division in responding to urgent work requests by answering calls from City agency liaisons regarding the need for emergency vendor facility maintenance work or requests for status information• Oversee planning and execution of all work to ensure day-to-day compliance with work processes and key metrics. Direct the documentation, implementation, and execution of workflow process (i.e., planning, scheduling, preventive maintenance, predictive maintenance, and work execution) to provide continuous improvement of maintenance and operational practice• Develop new procedures and update existing procedures supporting operations, regularly evaluate work output, develop, and implement processes to ensure accurate and timely distribution of work orders• Develop and manage performance goals and reporting on-going work. Initiate online-accessible data collection on One Drive (i.e. reports) for consistent reporting and follow-up to management• Monitor and control the progress of long-term/on-going project ensuring schedules are maintained and projects proceed in accordance with contract• Identify continuous quality improvement opportunities for each HVAC and plumbing service, determine appropriate improvements and implement. Handle any complaints pro-actively, documenting details and resolution of issues. Ensure details are readily accessible for the staff for future reference• Perform data entry in the Archibus facility maintenance work order system related to the creation of work orders including but not limited to the scanning and attachment of electronic documentation• Use Archibus work management order system to assign work to vendor or agency technicians and assist in the data entry tasks associated with dispatching work requests from City agency tenants.• Coordination of general office tasks related to Facilities Maintenance Division’s urgent work operation

• Designed and executed fifteen company valuation report in two weeks• Recovered $100,000+ in overdue royalties• Composed 200+ outstanding licenses in two months• Index, document, and distribute all incoming royalties • Complete comprehensive bi-annual royalty report for all publishers• Issue various sync, print, and mechanical music licenses• Directly liaise with Vice President of Music Publishing and Copyright

• Served as a liaison between students, staff, and resource centers on campus.• Managed and supervise 60+ residents, ensuring their matriculation through college is productive and positive.• Provided counseling, mediation, and conflict resolution for residents.• Organized and conducted programming that emphasizes and facilitates the social, academic, cultural, and personal dimensions of campus life.• Provided direct assistance to the Resident Director of property; travel arrangements, organizing files, maintain schedule.

• As sole receptionist, manage switchboard, screen calls, record and distribute phone messages.• Serve as direct intermediary between attorneys and clients.• Enter and update client data using Time Matters program.• Prepare, edit, and finalize legal correspondence and HIPAA compliant authorizations.

• Verify all patient insurance, direct contact with all insurance carriers, extensive knowledge of insurance.• Pre-certify all inpatient/outpatient laser procedures for all doctors.• Collect on past due accounts, maintain invoices.• Schedule appointments using ADS software.

• Schedule conference calls, book conference rooms for lunch• Word processing of legal documents, edit, finalize legal correspondence.• Manage a 40+ line switchboard; greet clients upon entering main reception area.