Over 15 years’ experience in the dental field.The Head of Operations is the face and voice of the office. I am the first person spoken to and the first person met as patients walk in the front door. I coordinates, integrates and represents all facets of patient services from the 1st phone call through continuing care and compliance. I am responsible for filling the doctor and hygiene schedules in a balanced, customer service oriented way and manages the daily, weekly, and monthly schedule to meet the practice’s production, efficiency and collection goals. All administrative and computer input functions that support an ideal schedule are attended to with detail and a focus on the best outcomes. As the Office Manager, I market the practice through a helpful, kind and considerate approach to patient needs while using excellent verbal skills. To assure consistency and stability, I am also cross-trained as the financial coordinator and registered dental assistant. As the Regional Director or Operations my focus was• Responsible for supporting a territory of offices and managing field employees,including Practice Managers, doctors and billers.• Provide outstanding leadership, partner with recruiting team for key officepositions, and implement training and cross training to strengthen service offerings. I am responsible for developing a high level of excellence with the administrative andoperations staff of my supported offices.• Drive a strong culture and environment that will support and enable all team membersto be successful. Fostering accountability, teamwork and mutual trust and respectfor all team members through mentoring and coaching activities.Showcase my passion for customer service and satisfaction. Working with teammembers to ensure that patients of my supported offices are highly satisfied with theirexperiences.• Maintain confidentiality of all information that is pertinent to the patient and theCompany• Work with upper management to set and establish guidelines, goals and processes• Full P&L Responsibility for the territory• Proven ability to improve retail business processes, methods, quality, and decision making to achieve meaningful, measurable improvements.• Other related functions• Fill in anywhere needed throughout the day to achieve daily goals and great patient care• Performing all other duties assigned to support my MarketGood Communicator | Decision Maker | Able to Multitask Project Management and Leadership Skills | Office Team Leader l Organizational Skills Associate in Applied Science Degree