• Applied data analytics to enhance operational efficiency• Focused on KPIs to track, maintain, and analyze all factors involved with improving the profitability, customer service, operational performance and being a leading company in the wedding industry• Conducted business modeling, forecasting, business case development with statistical data• Analyzed financial and budget data, regarding revenue and expenses; expanding inventory and product line, researching price point and retailers to assure high quality products• Documented company’s production gaps, and providing solutions to enhance the system and maintained detailed documentation• Presented comprehensive and detailed reports to management• Developed, implemented, and evaluated the “Military and Front-line Worker” program• Participated as a team member in all activities as needed• Resolved problems quickly• Created a positive and energetic environment through ethics training, motivation, and communication in a fast-paced industry• Acquired talent, recruited, onboarded, and trained new hires

• Prepared and present proposals and policies • Analyzed business requirements• Documented Workers' Compensation claims• Worked with insurance adjusters to assure a smooth and accurate resolutions • Secured loss runs and experience modification worksheets • Examined audits, estimated payrolls and actual end of year figures • Processed renewals, endorsements, premium finance agreements, and claim data• Managed billing inquiries and cancellations• Trained and advised current employees and new hires

• Prepared and present financial plans for diverse individual needs• Reviewed and delivered Life Insurance Policies and Annuities • Identified project scopes -- tested new software for a smoother data collection process• Trained and assisted new employees in procedures and workflow• Ensured legal documentation accuracy

• On boarded personal and commercial clients, analyzing their needs• Managed and maintained accounts• Preserved accounts with dissatisfied clients

• Managed office operations and designed, analyzed and streamlined procedures• Interviewed candidates and trained new hires• Maintained accurate insurance verification for clients, with confidentiality • Ensured customer satisfaction

• Expert CSF Programmer on Statements Team• Software Development Life Cycle• Analyzed business requirements and enhanced system procedures• Tested program system enhancements• Trained consultants• Documented requirements, procedures, test outputs and final results

• Programmed with CSF, COBOL, JCL• Streamlined Statements process, designed and programmed monthly and annual client financial documents• Documented business requirements, system enhancements, procedural modifications• Prepared testing plans and implementation schedules and reviewed results

• COBOL, JCL programmer for the Finance Team • Tested data and verified accounting reports• Investigated data discrepancies• Enhanced and maintained systems