Gina Battista Email & Phone Number

New York, New York, United States

-Primary contact for customers from the point of sale through the lifetime of the client, including presenting, negotiating, and securing their annual renewal-Owns the client implementation process from end-to-end, coordinating with internal and external stakeholders throughout and ensuring the implementation is completed within the established timeline and all requirements are met-Proactively identifies, manages, and resolves client escalations and develops solutions to avoid churn-Serves as the benefits consultant to customers, providing strategic advice and training on benefits, compliance, product features and care partner programs-Facilitates smooth customer transitions from Sales; inspires confidence in the product and service to meet customer needs and cultivate advocates to generate new business-Advocates for the customer by consulting with leadership and product teams to help create a product that can deliver the best customer experience at scale-Utilizes CRM tools (Gainsight, Salesforce, SalesLoft, Zendesk) to monitor customer engagement, usage, NPS scores and communications-Collaborates cross functionally with product, engineering, support services, operations, sales and marketing teams to improve client satisfaction and be the voice of the customer

-Maintained account relationships and provides ongoing technical and customer support for bswift’s cloud-based benefits administration system (SaaS)-Cultivated strategic relationships with key client stakeholders to promote growth and retention-Advised on new system functionality and helped drive process improvements through the understanding of all internal systems-Prepared and conducted product demonstrations-Tested and researched creative solutions to integrate bswift’s software capabilities with clients’ unique benefit administration strategies-Assisted the product team in resolving system issues and developing product enhancements

Chicago, Illinois

-Researched, resolved, and responded to inquiries from clients regarding system issues and processesEnsured proper software functionality and quality by identifying software enhancements and data discrepancies-Improved client relationships by providing training sessions on current system functionality and communicating new enhancements to the benefits administration system-Facilitated setup and maintenance of carrier integrations and payroll file feeds; assisted with electronic data interchange (EDI) related inquiries

Chicago, Illinois

• Manages employee wellness projects for Advocate Health Care, Illinois’s largest health system whose wellness program serves over 13,000 individuals annually• Manages external book of business including corporate clients and vendor relationships • Consults with clients to identify effective wellness strategies and to recommend applicable services including: health fairs, biometric screenings, incentivized programs, and 1-on-1 health coaching sessions• Partners with community health educators to develop and deliver wellness services to underserved populations• Manages partnerships with Advocate’s 12 fitness centers for wellness program implementation • Tracks and analyzes program participation and health outcomesAdministrative responsibilities: • Manages a team of associates including onboarding, training, project assignment and mentorship• Process improvement and project management• Aggregate data reporting and auditing• Customer service and correspondence• Billing, supply ordering, and inventory• Facilitates regular group discussions with clients, vendors and team members

Greater Chicago Area

• Leads and delivers employee wellness services for multiple clients including Advocate Health Care; wellness services include: health fairs, screenings, and 1-on-1 health coaching sessions• Organizes events and room scheduling across all of Advocate’s hospitals, fitness centers, and clinicsAdministrative responsibilities include: • Health data review and auditing• Customer service• Assisting wellness coordinators with the management of services

Centralized Management Of Scheduling

As a patient access specialist, I provided excellent customer service for callers and served as a link between patients, nurses, and referring providers. I was responsible for scheduling appointments, reviewing highly confidential health information, and operating EPIC and GE hospital systems.

Iowa City, Iowa Area

Iowa City, Iowa Area

As a student wellness representative I performed fitness tests and assisted health specialists at outreach events and health expositions. I was heavily involved in sexual health outreach and education as part of an undergraduate health promotion team. We also planned and advertised The Mirage, an annual event attended by 700+ students and community members intended to promote safe sex practices, diversity and inclusion on campus, as well as raise awareness for World AIDS Day.

Iowa City, Iowa Area

In 2012 I co-founded the University of Iowa International Volunteers student organization, the first club hosted by the University’s Department of International Programs and the only volunteer abroad organization on campus. I worked closely with and presented project plans to the University of Iowa's Department of International Programs and the staff of Cross-Cultural Solutions © to garner support for group travel to Lima, Peru for 13 club members including flights, lodging, and volunteering. I facilitated weekly meetings to provide guidance for group members and ensure timely program planning and I was also involved in recruitment and advertising.

Iowa City, Iowa Area

I was chosen to join a 6 person peer education team specializing in eating disorder education and promoting healthy body image. I worked directly with University of Iowa health professionals, social workers and peers to gain knowledge about eating disorders and to create strategies for successful health promotion campaigns on campus.

Master Of Public Health (M.P.H.), Public Health

Concentration and certificate awarded in Health Management and Policy

Bachelor'S Of Arts, Health And Human Physiology: Health Promotion

Activities and Societies: University of Iowa International Volunteers, Eating Disorder Peer Education Program, Student Health.

High School Diploma