Gina Batz Email & Phone Number

Petaluma, Ca, Us

Sonoma County, California, United States

My responsibilities include managing phone calls, assisting customers through various channels, maintaining records, processing sales transactions, managing inventory, providing general office support, supporting logistics, project management and bookkeeping. I am detail-oriented, organized, possess excellent communication skills, and am proficient in Microsoft Office Suite, Excel, QuickBooks, Pipedrive and POS systems.

San Francisco, California, United States

-Satisfying patron requests in a timely manner and giving exceptional customer service as well as providing a positive and friendly guest experience.-Taking beverage orders serving drinks as requested, paying extreme attention to detail; Mixing beverages using an extensive range of ingredients.-Keeping a well-stocked bar with an adequate supply.-Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment.-Organizing the bar area to streamline drink preparation and inventory.-Creating unique drinks.

-Managed shifts independently, executing all open and close responsibilities.-Maintained inventory and reordered supplies, as well as sign for product coming in and leaving bar. -Handled the bank and money, as well as process payments. -Trained staff to provide excellent service to patrons. -Resolved conflicts and accounted for legal and safety measures while ensuring bar is well staffed during peak hours. -Planned and executed large and boutique events, creating custom motifs with cocktails, ambiance, etc. -Followed all health and safety regulations,as well as setting and enforcing quality control.

-Strategized quick-turn approaches to manage myriad situations including staffing, customer conflicts, safety protocols, etc. in large-scale concert venues and festivals (The Warfield, Regency Ballroom, Outside Lands).-Responsible for upwards of $10k revenue per event, ensuring till consistency and security. -Mixed and served alcoholic beverages to customers. Monitoring customer intake to ensure a safe and hygienic environment. -Checked and validated customers identification to uphold company policies.

-Provided excellent customer service, helping create and maintain cocktail menu while also educating customers on extensive beer selection. -Successfully honed core bartender and service competencies (including customer management, inventory, POS, bartending) in a high-volume event space and bar setting-Followed all health and safety protocol.

-Provided excellence customer service to in store shoppers and also phone calls. -Sold the product.-Kept track of inventory. -Changed the floor set and organized.

-Welcomed guests in a warm and friendly manner.-Ascertained their dining/lodging needs.-Seated guests and managed the seating chart.-Monitored restaurant activity to determine seating and dining flow.-Responded to guest inquiries and requests in a timely, friendly, and efficient manner.-Performed opening and closing duties, as needed.-Assisted others with side work including, but not limited to cleaning, stocking, folding silverware, etc.-Helped fellow team members and other departments wherever necessary to maintain positive working relationships.

-Handled cash and card transactions. -Monitored fitting rooms and maintained cleanliness. -Sold product and ordered new product if necessary.-Kept track of inventory.-Helped customers with all their needs. -Changed the floor set and organized.

-Handled cash and card transactions. -Monitored fitting rooms and maintained cleanliness. -Sold product and ordered new product if necessary.-Kept track of inventory.-Helped customers with all their needs. -Changed the floor set and organized.

Bachelor'S Degree, Humanities/Humanistic Studies

Diploma