Partner with Customer Service, Claims, Resource Center and Telelife call centers to develop New Hire Training and craft initial employee experience.

~ Contracted to educate / train housing counselors on advanced pre-purchase financing and financial counseling in today's marketplace. Topics include lending history, products, client profiles, credit, underwriting, closing and navigating financing obstacles.~ Partner with fellow facilitators to continually improve current class offerings as well as develop new courses for our clients.

~ Oversee office administration and client relations. ~ Manage a $5 million dollar property and coordinate vendor inspections / relations. ~ Work with Executive Team on multiple investment projects to increase sales and realize profits.

~ Collaborate with Operations Leadership located in 3 separate production centers to ascertain business objectives and oversee approved projects which support those objectives. ~ Manage a team of 1 Project Manager and 4 Facilitators in multiple locations. ~ Develop, maintain and communicate an Operations Training Calendar targeted at New Hires and Enterprise training as required by the firm.

~ Trained national clientele on use and marketing of our private-labeled, proprietary financial software which enabled their clients to evaluate the loan options of 100+ lenders. ~ Doubled the number of client accounts and increased loan volume by over 50%. ~ Managed small to multi-million dollar client accounts which included resolving customer service issues, developing customized marketing materials, acting as a product subject matter expert and handling multi-faceted objections. ~ Developed and led weekly webinars for corporate clientele regarding relevant industry topics which served to increase the industry knowledge and sales effectiveness.~ Supported Executive Management by researching and developing ad-hoc reports that aided in the decision making process of the company's direction.~ Researched, implemented and managed vendors who provided value-added service that enhanced the revenue of the company by increasing staff efficiency and allowing more completed sales.~ Provided continuous customer service and technical support to new and established clientele.~ Prioritized and managed CEO's functions and daily activities, including meeting schedule, events, travel and other practical arrangements. ~ Screened, hired and trained new employees in their acclimation to our organization and evolving systems.~ Organized raw data to identify potential new clients, develop appropriate marketing strategies and build relationships.~ Engaged heavily in continuous development of said technology and worked diligently with software engineers to achieve corporate objectives. ~ Partnered with CEO, provided sweat equity to build a company from ground up by offering a cutting-edge, loan search engine technology to targeted clients.

~ Within 3 months of starting with BofA, promoted to Workflow Coordinator and assisted in managing Rolling Meadows' team members including both contractors and employees.~ Supported leadership with training, monitoring, coaching and execution of special projects as assigned.~ Due to consistently completing all projects within allotted time schedule and with great accuracy, further promoted to Executive Assistant to the VP of Midwest Sales and helped facilitate operations of 5 regional branches. ~ Worked with bank proprietary software and reporting technology in supporting multi-levels of management with sales force analysis, production quotas and marketplace trending. ~ Acted as liaison to largest regional branch in Oakbrook and facilitated surplus production.

~ Utilized technical real estate experience to draft and negotiate various residential property sales contracts. ~ Conducted sales listing presentations with a 92% close ratio.~ Assisted Owner in various projects as assigned and managed day-to-day operations by interfacing several departments and teams.~ Screened, hired and trained new personnel in various departments, as well as coordinated company / salesperson licensing.

~ Trained mortgage loan originators to perform a client needs analysis and to critically evaluate a borrower and supporting loan documents in order to improve underwriting approval and closing percentages.~ Educated sales personnel on Mortgage 101 - calculating ratios (front/back-end), determining maximum mortgage amount based on LTV/CLTV, figuring monthly payments, PMI, rate buy downs, etc. ~ Coached originators on multiple lender guidelines involving 1st, 2nd and 3rd unsecured liens, Conventional, Alt A, Government, Portfolio loans / subprime.~ Traveled nationally and guided preferred clientele in meeting corporate sales objectives through education and loss prevention / mitigation.

~ Pioneered a corporate marketing department to support sales force nationwide complete with a resource library and turnkey advertising solutions for sales force.~ Created first and only corporate monthly newsletter designed to keep numerous state offices abreast of relevant information, changes and expectations.~ Worked with Executive Management to interpret market statistics and formulate company directives.