Georgina Blakesley Email & Phone Number

London, England, Gb

Palo Alto, California, Us

Alameda, Ca, Us

My focus is on cultivating strategic partnerships with OEMs, MSPs, and Resellers across the EMEA region. Responsibilities include nurturing deeper relationships, establishing strong alliances, driving both existing and additional revenue streams, and working across matrices to effectively manage relevant internal teams.

Provide Strategic Guidance to Startups and Medium-Sized Enterprises:Offer strategic advisory services to startups and mid-sized businesses, facilitating the establishment and expansion of their Customer Success organisations.Holistic Approach:Emphasise a comprehensive approach encompassing people, processes, and technology to drive sustainable growth.Support for Scaling Initiatives:Assist businesses in scaling their Customer Success functions effectively, aligning them with their growth objectives.

San Francisco, Ca, Us

Leadership and Team Development:Led and coached a high-performing team of 7 professionals, including Customer Success Managers and Renewal Specialists, dedicated to servicing EMEA Enterprise customers.Innovative Customer Journey Enhancements:Pioneered the development and execution of a tiered approach and automated the DocuSign Customer Journey, tailoring high-touch and low-touch experiences.Strategic Revenue Growth:Orchestrated the strategic planning and execution of upsell and cross-sell initiatives, collaborating closely with other EMEA leaders.Exceptional Churn and Consumption Achievement:Surpassed churn and consumption targets for Northern Europe Enterprise accounts, ensuring high customer satisfaction and retention.Market Expansion and Advocacy:Elevated market awareness across various verticals by leveraging satisfied customers as strong advocates.

San Francisco, Ca, Us

Pioneering Customer Success in Northern Europe:As the inaugural Customer Success Manager in Northern Europe for DocuSign, I spearheaded the engagement of our most critical Financial Services clients.Success amid Hyper-Growth Challenges:Achieved and exceeded demanding targets in terms of both Churn and Expansion, navigating the unique challenges of a hyper-growth organization.Expanding Leadership Role:Took on the added responsibilities of leading, recruiting, and mentoring teams across Europe, contributing to my subsequent promotion to Senior Manager at DocuSign.Standout Achievement:My proudest moment was orchestrating a transformational journey with one of our most vital EMEA customers, elevating their satisfaction score from a mere 7% as a supplier to an impressive 82% and earning a place in the prestigious President's Club.

San Francisco, California, Us

Pioneering Customer Success in Europe:As the first Customer Success Manager in Europe during MuleSoft's era of rapid hypergrowth, I assumed responsibility for a diverse portfolio of accounts, ranging from SMBs to Strategic clients.Innovation:Developed and implemented a standardised, scalable customer journey applicable to both small and large clients.Ensured the voice of our customers was heard, fostering advocacy and informing product development.Target-Driven Approach:Successfully navigated the challenges of MuleSoft's land and expand strategy, consistently exceeding challenging targets.Prioritised the reduction of churn in MuleSoft's most critical accounts.Proudest Achievement:A highlight of my tenure at MuleSoft was achieving membership in the prestigious President's Club in both 2015 and 2016.

Nottingham, Gb

Managing Key and Enterprise Customer Lifecycles:My role encompassed guiding numerous key and enterprise clients through their journey from the initial point of sale to annual renewal.First Point of Contact for Success:As the primary point of contact for these valuable clients, it was my responsibility to drive customer adoption and secure successful product renewals and expansions.

London, England, Gb

Waterloo, On, Ca

Formerly Easylink

Karachi, Sindh, Pk