I am a Lead Product Manager for Vocal, where I empower creators to build and monetize their online presence. With over 10 years in Customer Experience, 5 years in Product, and a ScrumMaster Certification, I specialize in bridging the gap between customer needs and technical solutions. My work focuses on developing AI-driven innovations, from automating content moderation to streamlining support processes with machine learning. I've found my sweet spot as a 'product sleuth' 🕵️‍♀️ — uncovering hidden customer pain points and translating them into actionable strategies that drive both efficiency and satisfaction. Whether decoding user feedback patterns or designing new features, I approach product management like a detective: gathering evidence, testing hypotheses, and identifying the real problems worth solving.My favorite moments come from collaborative problem-solving, where we connect seemingly unrelated dots — spotting hidden patterns in user behavior, finding unexpected solutions in support ticket backlogs, or gaining insights from direct customer conversations — that drive meaningful development forward. I excel at operationalizing chaos — taking ambiguous problems and large datasets and transforming them into structured, scalable solutions. I’m continually energized by building products with my team that don’t just meet market needs but anticipate them, particularly at the intersection of AI and human experience.