Gina Clemen, Mba, Cpcu, Au Email & Phone Number

Waukee, Ia, Us

Developed product strategy and outcome based roadmaps driving growth and customer satisfaction for our Verification and Member Services products. Leveraged product market and customer response data to execute improvements to quality, costs, and productivity.

Implemented people, process, and technology initiatives, leading to overall operations improvements and the customer/staff experience. Not only utilizing cost and service data to optimize and implement an ideal staffing model that encouraged retention and engagement, I played an integral role in helping Businessolver achieve its highest award at the state level achieving a gold award from the IRPE (Iowa's State level of the Malcolm Baldrige National Quality Award).

West Des Moines, Iowa

Coordinated directly with management and cross-functional staff to achieve continuous improvement objectives. By applying lean tools and techniques, I uncovered and mitigated waste while concurrently improving customer and personnel satisfaction.

Manage many large-scale and cross-functional problem solving initiatives that solve for complex and strategic problems. Engagements have included the complete redesign of the quality assurance program for premium audit department, creating efficiency gains for customer service call center with staffing shortages, and reducing costs for field finance operations to remain competitive with vendors. Executing coaching focused on sustaining effective lean management practices and driving a culture of continuous improvement.

Managed transformations throughout Operations focused on designing management system solutions that addressed significant business problems such as inventory backlogs, processing delays, error rates, and high expenses. Organized and executed assessments to gauge management system maturity and partnered with business leaders to build action plans to close gaps.

Lead transformations to lean management systems throughout Commercial Insurance at Liberty Mutual. Strong facilitation, training, and coaching skills along with an ability to manage change resulted in improved teamwork, workload balancing, and increase in office morale.

Managed book of business as underwriter for commercial property, liability, auto, workers' compensation, inland marine, crime and umbrella coverages for independent agency force in the Midwest. Significantly increased agency engagement within my territory to elevate production and profitability.

Wrote questions for CPCU designation exams

Managed various operations within underwriting including policy maintenance, data reporting, new business underwriting, renewal pricing, and cancellation/non-renewals. Strong focus on optimizing processes and developing leadership capabilities within the team.

Executive Mba

Bs, Statistics & Actuarial Science

Activities and Societies: National Society of Collegiate Scholars, Actuarial Club, Mentoring & Tutoring