Gina Cuero Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

• Improved processes for “One call resolution”, decreasing daily incoming phone calls by 40%• Optimized claims for monetary compensation for maintenance related issues resulting in faster completion times• Collaborated with cross functional teams to streamline the processing of accounts receivables• Streamlined move out processes decreasing the days a home sits on the market by 25% • Coordinated with team members for management & delegation of daily responsibilities• Improved processes for in office cash handling and accounts receivable management• Account management related to budgets, collection of payments and client relations• Monitored daily dashboards/reports using systems such as Salesforce, Yardi, Legacy, Atlas, RentCafe, CMP

Tampa, Florida, United States

• Managed RTM properties for our Tampa Market (Approx. 8k Properties)• Facilitated and managed daily schedules for 17+ Superintendents maximizing efficiency and daily productivity• Streamlined the scheduling process for new and existing clients achieving KPI metric goal averaging 99% compliance• Managed dashboards daily to ensure adherence & compliance through various platforms such as: Salesforce, Yardi, Task Easy and SMS

Tampa, Florida, United States

• Managed RTM related client escalations• Collaborated with internal teams and external vendors to ensure appropriate corrective action and communication• Implemented and strategized cost-effective resolutions for RTM related issues• Established relationships with vendors emphasizing adherence of project objectives• Implemented and modernized logistical routes maximizing efficiency and productivity by averaging 50% savings per day

Largo, Florida, United States

• Built relationships with internal personnel, serving as a client liaison for “High value clients”• Implemented and managed client specific billing, tracked project performance from initiation through delivery, maintained project schedule and associated costs for stakeholders• Resolved project issues, mitigated project risks, managed project scopes, and was proactive in developing and implementing processes and procedures to improve efficiency by 50%• Effectively communicated project timeline, progress, schedules, and roadblocks at each stage by utilizing client specific service automation platforms such as Service Channel, IFM, SMS, and CRM

Tampa, Florida, United States

• Directly managed 7-10 in office team members and 20-30 drive teams for daily operations• Implemented and streamlined support for drive teams achieving real time assistance• Designed delivery routes using Dispatch Track to maximize• Managed insurance property damage claims: Negotiated terms of settlements and monetary compensation to limit liability

• Developed relationships with internal clients and third-party vendor personnel • Administered 25-30 regional vendors • Facilitated 100+ daily service projects and reviewed for compliance• Continual evaluation for improvement of client specifications and SLA requirements