As a digital dreamer, doer, psychologist, and techno-geek, I have been at the forefront of digital transitions and innovation throughout my career. With a deep understanding of the intersection of technology and human behavior, I leverage my skills to inspire, enable, and empower employees to exceed expectations. My experience in digital leadership spans various industries, including healthcare, e-commerce, device manufacturing, telecommunications, and retail. In addition, my passion for teaching and mentoring has been demonstrated through multiple "Knowledge Café" sessions and mentoring circles that I have organized and led.I have worked with multiple high-profile organizations and contributed significantly to their digital and social media strategies, content production, analytics, and marketing campaigns. Some of my key accomplishments include developing industry-leading COVID-19 tracking and prediction models, securing approval for AI-driven content production, and helping develop Alexa's personality. I have also established and led cross-functional teams and initiatives to drive effective collaboration, influence, and alignment to marketing strategy.In recognition of my contributions, I have received multiple personal and instrumental awards, including the UnitedHealth Group DEI Workplace Champion, UnitedHealth Group Innovation Award, Open Leadership Award from Altimeter, and Customer Champion by 1to1 Media; and I contributed to Best Buy receiving a Clio.Additionally, I have shared my knowledge and insights on AI, digital trends, social media, customer experience, leadership, and LGBTQ+ health equity at numerous national and international public speaking events. And as a published author, I have written books on AI and articles about LGBTQ+ healthcare.I am equally dedicated to achieving health equity. I work daily to help create a world where all the doors in healthcare are open to everyone. That is why I founded and lead our LGBTQ+ Health Equity Council, whose mission is: to create an equitable, affirming, and supportive environment for our LGBTQ+ members and their families by providing services delivered with dignity, kindness, and respect by our knowledgeable and compassionate staff. Over the past few years, we have launched several initiatives to achieve that mission. These initiatives have driven new business, increased product utilization, increased customer satisfaction (NPS), decreased support costs, and received numerous accolades.
Listed skills include Social Media, Social Networking, Customer Experience, Digital Marketing, and 30 others.