Strategy, Requirements & Selection:○ Participate in defining needs for existing and new EBA solutions.○ Document existing enterprise business applications, related business processes, and personas impacted.○ Identify inefficiencies, potential improvement opportunities, and critical differentiating business requirements○ Envision and develop representations of recommended future state options for evaluation by clients○ Understand related security structures and best practices○ Design and develop scorecards in the assessment of candidate business applications○ Create dashboard presentations of quantitative and qualitative scoring○ Support Technical Leads, Developers, and Managers by providing functional clarifications and setting expectationsSolution Functional Design: ○ Perform functional solution design in business applications (ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraintsConsulting: ○ Gain a deep understanding of client needs, analyze best practices, and play an integral part in defining and proposing business value solutions that meet or exceed client expectationsProgram & Project Management: ○ Support, and manage aspects of business applications implementations○ Document and maintain project milestones, phases, elements, and budget○ Monitor project progress by tracking risks, actions, issues, decisions, and other activities○ Develop references for users by writing and maintaining documentation; providing help desk support; & trainingImplementation and Support: ○ Functional support of EBA solutions and related technologies○ Manage and resolve issues, defects, and change requests○ Manage and perform systems configuration tasks for process workstreams○ Provide ongoing support during project implementations and post-go-live support○ Responsible for the configuration of solutions based on requirements

Business Process Development:○ Technical Solution Consultant for software implementations, primarily CPQ, custom configuration, optimizations, enhancements, and overall Salesforce maintenance○ Research, analyze, design, develop, customize, and implement systems and solutions○ Test, debug, and enhance applications as required○ Ensure successful process and project delivery in conjunction with all teams

Business Process Development:o Leveraging a strong understanding of Salesforce (multi-cloud) capabilities and limitations to communicate those to Executive Sponsorso Work with Executive and stakeholders to define requirements and a development strategy o Lead discovery workshops; facilitate meetings with large and remote audiences; develop and deliver solution presentations; and lead prototype demonstrationso Identify and inventory customer process pain points and gapso Perform rapid analysis and decomposition of complex business information; recommend leading practices and present associated technical process componentso Perform business process modeling, user experience modeling, and technical architecture diagramming.o Build and demonstrate Salesforce prototypes on multi-cloud platforms and instances.

Project Management☁ Work with Executives, Directors & Managers to understand proposed processes while documenting & identifying key requirements.☁ Demonstrate newly developed processes to stakeholders.☁ Drive meetings to document feedback & refine software development.☁ Identify impact analysis of new fields & processes to provide LOE.System Administration☁ Create & maintain Custom Objects.☁ Build & maintain Custom Fields, Workflows, Record Types, Approval Processes, Page Layouts, & Validation Rules to support growing requirements.☁ Install, configure & administer Appexchange apps.☁ Administer tools; Pardot, Echosign, Data.com, Conga Courier, Conga Conductor, Conga Composer, & WalkMe.☁ Apttus: Maintain Existing Contract Management automation & templates for 200+ users spanning Contracts and Sales.☁ Design & use of templates using Conga.☁ Setup new users & ensure correct user functionality.☁ Terminate existing users & ensure related processes are maintained intact.☁ Setup & maintain Profiles & Roles to ensure proper security settings & record visibility.☁ Maintain & create sharing rules across the org.☁ Duplicate managementAnalytics ☁ Work with Executives, Directors & Managers to identify KPI's & understand business processes to support operations.☁ Create Reports & Dashboards for key Executives, Directors & Managers to drive business results.☁ Build & maintain Custom Report Types to support growing needs.Data Management☁ Use of DataLoader, DemandTools & PeopleImport to load & manipulate data from CSV/XLS files to manage large imports.☁ Regular data cleaning & maintenance with the use of DemandTools.☁ Enforce data quality by using validation rules, & dupeblocker.Training☁ Train & support 650+ users spanning Sales, Marketing, Support, Operations, IT, Travel & countries; USA, Canada, Brazil, UK, New Zealand, Australia.☁ Train users to build Reports & Dashboards.☁ Train users how to use various processes.

Salesforce Consulting:I work directly with customers, providing best practice recommendations and strategies, with the goal of promoting adoption and ensuring success.☁ Customization & process development of Force.com Platform.☁ Maintenance of business processes to meet the organization’s mission.☁ Development of reports & dashboards.☁ Ongoing process documentation.☁ Database de-duping & cleanup.☁ User management & maintenance.☁ Development & implementation of user training.

Social PR / Outreach- Researching and Building lists of influencers, blogs, and websites to target audiences- Distribution of existing content (infographics, Career Happiness Manifesto, Data blog graphics etc. to build backlinks and promote Good.Co app.- Outreach for general app promotion (contacting app review sites etc)- Source guest blogging opportunities to build SEO- Source and manage ongoing content partnerships- Use HARO to source press opportunitiesContent Management- Format incoming blog posts and do first round of grammar edits- Manage inbound guest blogger requests- Manage relationships with ghostwriters- Assist in the management of the content calendar and scheduling of postsSocial Media- Sending out pre-written @ mentions to engage Twitter users and promote Good.Co- Scheduling Google+ and LinkedIn posts- Managing database of tweets- Manage Pinterest, include promotion of blog posts on Pintrest, promotional images (app screenshots, ads, etc) and user and press quotes.- Schedule Pre-written Facebook posts to Good.Co pageOther- Assist the rest of the marketing department in various needs that arise – managing freelancers, help with executing and planning contest and special projects as needed.

- Support AE’s on special assignments & projects- Build and maintain rapport with client contacts- Project management of POS items including printed materials, temporary, semi-permanent and permanent displays- Retain all client approvals including production estimates, prototypes and fulfillment and distribution time lines- Maintain and manage key delivery dates against approved time lines and ensure deliveries are met- Knowledgeable in RGU Reporting, Metrics, Backorder and Inventory reports to Clients/OEMs- Manage a group of 3-5 Customer Service Representatives- Creating training decks and training team members for a more efficient workplace- Troubleshoot and provide training for customers who use ordering web site.- Process debits and credits- Maintain daily warehouse activity, including inventory adjustments/updates

- Support AE’s on special assignments & projects- Build and maintain rapport with client contacts- Maintain and manage key delivery dates against approved time lines and ensure deliveries are met- Process and maintain orders submitted via phone, web, EDI using the AS400 system (JD Edwards)- Extensive telephone contact with sales field, corporate personnel, warehouses, and freight carriers- Troubleshoot and provide training for customers who use web site ePOP- Tracking Orders and expedite emergency requests- Release orders off of various holds and back orders

Set up/taking down promotional event area for in store and off-site public demonstrationsExpose consumers to client brands to indirectly increased sales and boost brand awarenessStudy clients product information to quickly turn around and interact with the target market creating effective consumer education

New Business- Updated and built new business contact lists using online resources, previous lists, and current client contacts- Collaborated directly with the CEO to set up and create new B2B material- Scheduled email blasts and direct mailers as well as implemented new B2B procedures- Updated client files both physical and files on H+A Server- Participated in the planning of client events (2009 AHR EXPO reception)- Participated in group brainstorming meetings for new client projects (ex. Idea stemmed design of final logo for 2008 Winter CHA Winter Expo)

- Assisted in organization of company relocation, implement new office procedures and organized filing system to be more efficient- Set up meetings and appointments with clients- Drafted letters to clients regarding their loans or to business associates regarding clients- Maintained client databases as well as lender databases- Communicated with clients regarding loan status- Verified employment, savings/deposits as well as income- Assisted clients in fixing their credit scores by contacting creditors- Created marketing material that included fliers and sales brochures as well as in office marketing material - Made cold calls to current client database as well as create new databases using online resources and referrals from previous clients.