Gina (Rendina) Encapera Email & Phone Number

Greater Pittsburgh Area

Singer performing throughout the Pittsburgh area.

Pittsburgh, Pa & St. Petersburg, Fl

- Co-owner of an independently owned franchise of Cruise Planners, an American Express Travel Representative- Over $1,000,000 in sales of travel - Awarded Top Growth in Rising Stars category at the 2019 Cruise Planners Annual Convention

• Managed company relationship with 30 small business accounts at various stages of use of an E-Commerce SaaS product using daily emails, video meetings and inbound/outbound calls• Regularly utilized G-Suite, Zoom, & Microsoft Office/Teams• Maintained accurate records of customer data in Zoho CRM• Created customer training videos and graphics for software onboarding process, assisted marketing with writing of email communications • Handled problems with customer accounts by entering and tracking support tickets in Zoho Desk• Worked with VP of Ops and CEO to document customer lifecycle for company’s projected growth

Showband Singer for Carnival Cruise LinesCarnival Elation 2016-2017Carnival Paradise 2017Carnival Dream 2018Carnival Victory 2019Carnival Sunrise 2019

Greater Pittsburgh Area

• Oversee departmental document imaging system used to verify signatures on securities trading instructions• Maintain ongoing refinement of current system, including supervision of summer interns• Write policy documentation for position in collaboration with several departments including Corporate Risk• Given high-level acknowledgements for process improvement suggestions that have reduced company risk, produced cost savings and improved departmental efficiency• “Exceeds expectations” status on annual performance management review (2011, 2012, 2013, 2014, 2015)

Greater Pittsburgh Area

• Created unique marketing solutions for small businesses in the Pittsburgh area using television and web advertising products• Produced over 100% of WPXI TV quota for 4Q2008 & 1Q2009• Established nearly 10 new customer billing relationships and renewed station relationship with 6 inactive accounts• Excelled at adaptation of industry specific software applications and was in full compliance of required reporting• Completed Jim Doyle Sales Training program

Greater Pittsburgh Area

• Presented Xerox equipment and service offerings to small to medium sized organizations in a specific geographic territory• Ranked 3rd of 28 account executives with highest percentage of new business for 1Q2008• Commended for presentation skills and was selected by the VP of Sales to give a rookie product demonstration to the entire department• Prospected for new opportunities by research and cold calling, both in person and telemarketing• Engaged in regular networking within territory through the North Allegheny County Chamber of Commerce and the Women’s Business Network Wexford Chapter

Greater Pittsburgh Area

• Coordinated entertainment for customers hosting corporate and social private events• Attended MPI (Meeting Professionals International, Pittsburgh Chapter) networking events on agency’s behalf• Assisted with creation of various marketing pieces for agency; including artist videos, website and print materials

State College, Pennsylvania Area

• Pursued national sales opportunities for the developers of DocFinity® software, a suite for Electronic Content Management and Business Process Management• Worked with prospects and existing customers in various vertical markets, primarily Insurance, Finance, and Higher Education• Prepared very detailed technical proposals in response to competitive procurement requests for a sales cycle typically lasting 6 to 18 months• Acted as liaison between customer and professional services staff throughout software implementation; including creating project timelines and training documents, and conducting analysis of customer business process• Facilitated company’s participation in industry tradeshows• Achieved technical expertise in various areas by demonstrating enterprise software to C Level Information Technology executives• Maintained company relationships with existing customers to increase annual software maintenance revenue and secure marketing opportunities• Presented on business challenges and related technologies to conference attendees of the 2005 Middle States Association of Collegiate Registrars and Officers of Admission Annual Conference, the 2006 APC/PennDOT Fall Seminar with the Technology Council of Central Pennsylvania, and the 2006 Technology and Small Business Summit with the Technology Council of Central Pennsylvania• Completed Sandler Sales Training: President’s Club

State College, Pennsylvania Area

• Maintained an existing account list of local advertisers as well as pursuing new business relationships• Assisted those clients in developing strategic marketing plans using the five radio stations and one television station of First Media Radio• Regularly exceeded quotas on new sales and collections• Wrote, produced, and performed radio ads• Extensive community event participation including the American Lung Association Asthma Walk, Alzheimer’s Association Memory Walk and American Cancer Society Relay for Life• RAB Radio Marketing Professional Certification achieved in May 2003

Bachelor Of Arts, Political Science

Activities and Societies: NOTA (A Cappella Group) - Lead Singer of FoXXy (Rock/Pop Cover Band) - Lead Singer of Crossover (Country Cover.

Music Performance - Classical Vocal

Activities and Societies: APC Rhythm - A Cappella Group, Show Choir, Jazz Choir

Education record