Gina M Gargus Email & Phone Number

High Ridge, MO, US

St Louis, Missouri, United States

https://www.pamperedchef.com/pws/ginagargus

Town And Country, MO

• Supervises productivity, monitors tickets, assigns work and performs coaching of the 25+ help desk team members at the Saint Louis location.
• Sets up team schedules.
• Monitors incoming calls for quality and coaching opportunities.
• Along with the department manager, conducts interviews to fill staffing needs.
• Hosts departmental meetings.
• Responsible for end-user escalations and advanced problem solving.

Town And Country, MO

• Supervise productivity, monitors tickets, assigns work and performs coaching of the 20+ help desk team members.
• Train, mentor and support less experienced staff.
• Conduct WebEx training sessions for other IT teams.
• Create technical documents for training purposes, for IT and internal customers.
• Assist in the interview and hiring processes for new hires.
• Hosts departmental meetings.

Town And Country, MO

• Manage off-shore team of 40, providing transition support during the Charter Communications merger.
• Supervise productivity, monitors tickets, assigns work and performs coaching of the 20 help desk team members.
• Train, mentor and support less experienced staff.
• Conduct WebEx training sessions for other IT teams.
• Create technical documents for training purposes, for IT and internal customers.
• Assist in the interview and hiring processes for new hires.

Town And Country, MO

• Respond to requests for technical assistance by phone and by ticket.
• Assist end-users remotely or onsite with computer related issues.
• Diagnose and resolve technical problems related to hardware, software, and networks.
• Research questions using available resources.
• Escalate to other IT teams for resolution when appropriate.
• Log all help desk interactions via ticketing system.

Town And Country, MO

• Perform complex troubleshooting of telephone customer issues (provisioning issues, switch related issues, network related issues, and porting issues).
• Assist technicians with swapping equipment and troubleshooting issues when they call in while in service at a trouble call.
• Escalate issues appropriately when they can’t be resolved during the initial call.
• Setup trouble calls, service orders, and special request orders when necessary to send out a technician to resolve customer issues
• Provide customer service for general billing questions and up-sell Charter products and services.
• Follow all policies and procedures put in place by Charter Communications to ensure the customer has the best experience possible.

Town And Country, MO

• Perform complex troubleshooting of high speed internet customer issues Customer service.
• Escalate issues appropriately when they can’t be resolved during the initial call.
• Setup trouble calls, service orders, and special request orders when necessary to send out a technician to resolve customer issues.
• Provide customer service for general billing questions and up-sell Charter products and services.
• Follow all policies and procedures put in place by Charter Communications to ensure the customer has the best experience possible.