Gina G.

Gina G. Email and Phone Number

Senior Product Operations Manager @ Zelis
Charlotte, NC, US
Gina G.'s Location
Charlotte, North Carolina, United States, United States
About Gina G.

Gina G. is a Senior Product Operations Manager at Zelis. She possess expertise in account management, contract negotiation, customer service, contract management, marketing and 51 more skills. Colleagues describe her as "Gina is customer-focused and great at working within a team and cross-functionally to get things done. She is analytical, outcome driven (and just driven in general), and curious. She is interested in creating solutions that will improve her customers’ and users’ lives. Even when tackling new responsibilities, she dives in to start pushing things forward and figure out how she can make in impact.", "Gina was an outstanding Client Success Manager to work with at Phenom. Not only did she strive to solve all the business challenges I brought her but solved challenges I hadn't even though of yet. She continually provided solutions and managed complex relationships with stakeholders across both her organization and her client's organization with great skill and care. She excelled in educating and building my understanding of the product she supported as I had to quickly come into the position and up to speed supporting my organization. I would 100% work with Gina again, I believe she brings outstanding value to any organization or position.", and "I partnered with Gina during my time at Phenom on the Enterprise Customer Success team. While working with Gina on some of the most strategic accounts, she constantly challenged me to think about my customers by looking at them from different lenses. She gave me a stronger sense of what I need to do to make my customers successful and what tools I could be leveraging to stay organized. Gina helped me grow into my role, take on new challenges and get comfortable gaining new skills. I learned so much from working with Gina and she always offers feedback to others that is precise, intentional, and always welcomed. She is hard working, team oriented, analytical, thoughtful, and very giving of her time. I truly hope I get to work with her again someday soon!"

Gina G.'s Current Company Details
Zelis

Zelis

View
Senior Product Operations Manager
Charlotte, NC, US
Website:
zelis.com
Employees:
2671
Gina G. Work Experience Details
  • Zelis
    Senior Product Operations Manager
    Zelis
    Charlotte, Nc, Us
  • Zelis
    Sr. Product Operations Manager
    Zelis Aug 2024 - Present
    Boston, Ma , Us
  • Zelis
    Product Operations Manager
    Zelis May 2024 - Present
    Boston, Ma , Us
  • Zelis
    Product Experience Data Analyst
    Zelis Jun 2023 - May 2024
    Boston, Ma , Us
    Advanced Zelis's product analytics, member insights, and continuous improvement efforts.• Analyzed user trends to identify opportunities for product optimization and enhancements.• Leveraged Pendo to track user interactions and deliver actionable insights.• Drove data-driven strategies to improve product usability, features, and user satisfaction.• Measured user experience through data analysis, surveys, and feedback.• Delivered impactful member experience reports that informed product roadmaps and advocated for user-centered design.
  • Phenom
    Product Knowledge Manager
    Phenom Aug 2022 - Jun 2023
    Ambler, Pa, Us
    •Managed and create product knowledge documentation for the customer user community•Analyzed user data trends with Pendo to increase adoption and satisfaction•Created in-app onboarding guides with Pendo to improve engagement and reduce time-to-value•Collaborated cross-functionally to prioritize product enhancements based on data-driven insights•Stayed informed on industry trends to influence product strategy and roadmap•Identifed product gaps and opportunities with Pendo Feedback and user research.
  • Phenom
    Sr. Customer Success Manager And Team Lead
    Phenom Sep 2019 - Aug 2022
    Ambler, Pa, Us
    •Managed enterprise accounts with 100K+ employees and Fortune 500 companies with a ARR of $4.3M •Analyzed user data trends to develop account plans that increased adoption and uncovered opportunities, resulting in overall platform growth•Coached CSMs, improving onboarding and meeting team goals•Implemented internal office hours to reduce ramp time and improve CSM effectiveness
  • Adp
    District Account Manager - Talent & Hcm Solutions
    Adp Dec 2018 - Sep 2019
    Roseland, New Jersey, Us
    •Educated clients in the greater Philadelphia area on ADP's HCM solutions for up-market companies (500-2000 employees)•Collaborated with C-level executives and organizational leaders to position ADP's solutions to mitigate human capital challenges•Utilized ADP's three-pronged approach: largest breadth and depth of service, consultative and diagnostic approach, and critical financial impact focus•Reduced complexity and positively impacted P&L by implementing the right HCM strategy to service the current state and future vision.
  • Adp
    Client Relationship Manager And Recruiting Consultant
    Adp Feb 2015 - Dec 2018
    Roseland, New Jersey, Us
    •Advised clients on staffing requirements using market labor trends, data analysis, and industry-specific research•Implemented tailored recruitment strategies focused on proactive pipelining, resulting in 25% reduction in time-to-fill and 10% decrease in cost-per-hire•Supported Enterprise Sales Teams with presentations and RFP documentation for prospects and new client implementations•Completed a leadership development program focused on process improvement, SOP implementation, and optimizing job advertisement performance, leading to a 22% increase in process efficiency
  • Tozour Energy Systems
    Customer Service Account Representative
    Tozour Energy Systems Oct 2011 - May 2014
    Customer Service Account Representative - Commercial Service Contract Department

Gina G. Skills

Account Management Contract Negotiation Customer Service Contract Management Marketing Recruiting Microsoft Office Negotiation Sourcing Customer Retention Strategic Planning Building Relationships Social Networking Strategic Sourcing Business Development Technical Recruiting Customer Satisfaction Microsoft Excel Powerpoint Consultative Selling Social Media Consultative Approach Customer Relationship Management Sales Project Management Team Building Employer Branding Social Media Marketing Market Research Payroll Taxes Hr Management Benefits Administration 401 Retirement Savings Plans Adp Payroll Talent Management Talent Pipelining Niche Talent Acquisition Human Capital Management Payroll Services Affordable Care Act Aca Time And Attendance Hr Business Process Outsourcing Professional Employer Organization Insurance Plans Tax Compliance Payment Solutions Adp Sales Peo Oboarding Analytics Employee Engagement Workers Compensation Sass Workforce Management Workforce Planning Workforce Analytics

Gina G. Education Details

  • Fox School Of Business At Temple University
    Fox School Of Business At Temple University
    Major: Business Management

Frequently Asked Questions about Gina G.

What company does Gina G. work for?

Gina G. works for Zelis

What is Gina G.'s role at the current company?

Gina G.'s current role is Senior Product Operations Manager.

What is Gina G.'s email address?

Gina G.'s email address is gi****@****ple.com

What is Gina G.'s direct phone number?

Gina G.'s direct phone number is +148468*****

What schools did Gina G. attend?

Gina G. attended Fox School Of Business At Temple University.

What are some of Gina G.'s interests?

Gina G. has interest in Traveling, Fitness, Riding.

What skills is Gina G. known for?

Gina G. has skills like Account Management, Contract Negotiation, Customer Service, Contract Management, Marketing, Recruiting, Microsoft Office, Negotiation, Sourcing, Customer Retention, Strategic Planning, Building Relationships.

Who are Gina G.'s colleagues?

Gina G.'s colleagues are Heather Storms, Matt Webb, Melanie Sullivan, Michael Regan, Sudha Mohandas, Linda Hsyes, Tavia Franklin-Moore, Mpa.

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