Gina Kwon Email & Phone Number

Las Vegas, Nevada, United States

Responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership.Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction.Analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals.Works closely with Sales and Marketing team to develop revenue generating strategies for property.

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery.Conducts detailed walk-throughs to ensure buildings, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.Creates a cohesive and high-performance and coaches by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees.Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees “open door policy”.

Verifies property compliance with legal, safety, operations, labor, product and service standards; conducts both routine and short-notice quality assurance audits with specific departments.Holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.Acts as benefit administrator on all employee benefit programs providing employee assistance in enrolling, terminating and/or modifying coverage. Provides payroll with appropriate deductions, reviews and processes billing and account reconciliations.

Actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.Executes business plans designed to maximize property customer satisfaction, profitability, and market share.Emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations.Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and guests.

Managing union staff and working with Sports & Entertainment, theater operations, Custodial/Housekeeping, or event planning.Providing technical expertise and guidance to resolve escalated employee concerns and disputes, and issues to develop effective options and solutions.Assisted upper management with preparation of forecast and reports as well as in the development, implementation, and monitoring budget.

Achieves financial objectives by preparing the benefits and department operational budgets, analyzing variances, and initiating corrective response.Handled guest complaints and resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Master Of Science - Ms, Business Administration And Management, General