Gina Labounty Email & Phone Number

Saint Paul, MN, US

Woodbury, MN

Lead initiatives in client retention and satisfactionProvide one on one guidance to clients through the individual health insurance process for Medicare and U65 plans throughout the state of Minnesota

Greater Minneapolis-St. Paul Area

Eagan, MN

--Monitor commercial Medicare and Individual sales calls; provide oversight activities for off site call centers--Research sales enrollment issues and facilitate resolutions--Conduct quarterly Medicare sales audits for internal and external agents through the call center and community meeting presentations--Assess call center training effectiveness and.

Eagan, MN

Coordinate operational support for new hire training including travel arrangements, expense tracking, and classroom support.

Eagan, Minnesota

*Developed and implemented healthcare systems training plan for Government Markets (Medicare) group focused on both the use of new technical systems and the impact on business roles.*Developed curriculum focused on new healthcare technical systems billing, claims, provider, and customer service processes. *Developed user guides, facilitation guides and.

Brooklyn Center, MN

*Provided leadership and oversight for all aspects of campus operations resulting in improved student retention rates year over year and achievement of campus marketing plans. Managed team of 25+ and budget of 1 million annually.*Provided leadership and oversight of academic training staff for 6 programs within the Schools of Information Technology.

• Transformed culture by bringing processes and accountability into daily activities. Dramatically improved student/customer experience by providing structure where required, and flexibility where needed. Worked with.
• Provided oversight of Allied Health Programs instructional staff.+Developed and implemented cross-functional training and development that improved customer satisfaction and retention, impacting ability to hit fiscal.

• Led academic team including 4 academic managers and 20 instructors to exceed student retention budgets and accreditation outcomes.
• Led academic team to zero citation accreditation visit with ACICS in 2008 resulting in 5 year grant of re-accreditation.
• Oversaw that the corporate curriculum was implemented correctly and that corporate, accreditor, and state expectations were being met.
• Led and directed academic team on compliance areas, including grading, attendance, and student and faculty files which resulted in passing audit scores.
• Trained and developed faculty focusing on adult learning theory and active learning techniques upon hire and through faculty in-services held 4 times per year.
• Observed classroom faculty and provided coaching and mentoring sessions to exceed expected student success outcomes.

• Supervised 20 full-time and 15 adjunct faculty.
• Scheduled, staffed, and oversaw all general education courses.
• Adjudicated student concerns.
• Coordinated course revisions.
• Created course schedules and partnered with registrar to ensure efficient scheduling opportunities.

• Created a Learning Resource Center by developing a library collection of less than 1000 volumes into a collection that both supports Bachelor degrees, and meets the standards for North Central Accreditation.
• Provided and coordinated services through the Learning Resource Center such as computers, tutoring, and disabilities services for a population of more than 2000 students, staff, and faculty on two campuses.
• Implemented intake assessment program using Accuplacer and executed intake assessment of all newly enrolled students to assess course placement.
• Coordinated library expansion into a larger facility.
• Provided information literacy instruction.
• Oversaw the school-wide implementation of developmental skills programs in an effort achieve higher student success rates.

• Provided library service to a campus of 700 students, faculty, and staff.
• Provided consultation for the continued development of library services at the three Minnesota School of Business campuses.
• Supervised the placement of quarterly textbook orders for campus of 700 students.

• Provided instruction to associate/bachelor degree students in composition, business writing, interpersonal relations, fundamental math, and library skills.
• Created daily lesson plans to meet the objectives listed on the course syllabus.
• Ensured student work was graded timely and final grades and attendance were submitted in accordance with school policies.

• Performed extensive literature searches using print and electronic biological databases.
• Developed three bibliographic databases utilizing three different bibliographic software packages.
• Led revision of website: performed editorial and design duties.
• Analyzed ecological information for over 200 species of fish and synthesized information into database.

Master'S Degree, Library Science

Bachelor Of Arts, English Language And Literature/Letters