After a rewarding 14 years with BBVA/PNC, I am eager to explore new opportunities as I prepare to reenter the workforce later this year. I welcome inquiries for roles where I can leverage my expertise and make a meaningful impact.

Leadership and Oversight in Home Lending Technology ● Enhanced Production Stability and Reliability: Led initiatives to ensure the stability and reliability of business applications within the Home Lending Technology portfolio, including originations and servicing, resulting in improved uptime and performance metrics.● Streamlined Production Support: Managed production support processes using project management methodologies to achieve an incident resolution rate exceeding Service Level Agreements (SLAs) and ensuring timely responses to high-priority issues.● Effective Root Cause Analysis: Led root cause analysis efforts, implementing robust problem management protocols that reduced recurring incidents and contributed to long-term stability.● Optimized Capacity Planning: Directed capacity forecasting and planning initiatives across Lending Technology environments, leveraging techniques to improve system scalability and effectively support business growth.● Proactive Change Management: Contributed to Change Approval Boards for Lending and Enterprise Technology, overseeing Change and Currency activities to reduce incidents and maintain production stability.● Application Health Management: Defined and managed application health through active monitoring, employing best practices to track performance metrics and ensure reliability.● Business Engagement: Partnered with business owners as a technical resource, providing insights on the health and performance of applications.● Site Reliability Engineering (SRE): Promoted and implemented SRE practices through structured projects, including monitoring and automated alerting, to enhance operational oversight.● Vendor Management: Collaborated with vendors to enforce IT Service Management (ITSM) best practices, leading to increased incident SLA compliance and improved performance.

Leadership and Oversight in Finance Technology● Revolutionized Financial Processes: Led the MIS Robotics team in implementing automation bots using Automation Anywhere, which streamlined finance operations and resulted in a reduction in manual processing time and an increase in overall efficiency. ● Enhanced Third-Party Management: Oversaw the deployment of the Know Your Third Party (KY3P) platform as part of a structured project management initiative, improving third-party risk assessment and compliance processes while maintaining alignment with regulatory requirements.. ● Staffed Teams with Optimal Resources: Assembled and managed teams comprising both internal and external resources, successfully aligning skill sets with project requirements, which led to enhanced team productivity and better team morale.

Led Technology Teams and Project Management Office (PMO) ● Portfolio Management: Directed the Technology Teams and PMO for Corporate Functions Engineering’s portfolio, successfully managing a diverse range of applications, programs, and projects. Implemented robust reporting and analytics frameworks to monitor project performance, track key performance indicators (KPIs), and provide actionable insights to senior leadership, facilitating data-driven decision-making and enhancing overall portfolio visibility. ● Application Oversight: Oversaw the development and maintenance of over 100 custom and vendor applications across .NET, Java, mainframe, and AWS Cloud platforms ● Agile Implementation: Established Agile software teams utilizing SAFe Agile methodologies, enhancing development processes and accelerating delivery timelines. ● PMO Activities: Managed comprehensive PMO activities, including status and financial reporting to senior leadership and executives, enabling more informed decision-making. Facilitated project prioritization and resource allocation, ensuring alignment with organizational goals. Conducted regular project reviews and risk assessments to proactively identify and mitigate issues. Leveraged strong influence and negotiation skills to drive successful project outcomes, align stakeholder interests, and foster collaboration across cross-functional teams, ultimately enhancing project visibility and accountability. Partnered with our LOB teams for strong business case development to ensure CapEx dollars were awarded for projects.● Technology Selection: Collaborated with Architecture to select appropriate technology stacks for new implementations and development projects. ● Strategic Partnerships: Forged strategic partnerships with senior leaders across the bank to drive new initiatives and regulatory strategies, aligning technology solutions with business objectives.

● Acted as the Primary Business Partner for the Bank’s Support Areas, including Finance, Talent & Culture, Compliance, Audit, Legal, Corporate Reputation & Responsibility, and Communications, driving strategic initiatives and fostering collaboration.● Managed three teams of Business Partners and three Application Development Teams, ensuring alignment with organizational goals and delivering effective support for all Support Services Areas.● Oversaw a diverse portfolio of over 100 custom and vendor applications across multiple platforms, ensuring optimal performance and alignment with business needs.● Served as the single point of contact for Engineering within the Bank’s Support Areas, facilitating communication and driving project success.● Led a Business Partner team that manages an average portfolio of 30-35 projects, prioritizing effective resource allocation and timely delivery of project milestones.● Directed the management of SharePoint and Remedy platforms for the entire organization, enhancing project tracking and organizational efficiency

● Secondary Business Partner Role: Continued to serve as the Secondary Business Partner for Risk and ARMS, driving strategic initiatives and enhancing collaboration across departments.● Team Leadership: Managed a team of Business Partners, providing guidance and oversight to ensure successful project delivery within the ARMS and Finance organizations.● Comprehensive Project Coordination: Led project planning efforts, including resource allocation, staffing, supply chain management, subcontractor oversight, progress reporting, and troubleshooting, to ensure projects stayed on track and within budget.● Expanded Responsibilities: — Took on additional responsibilities for Compliance, Legal, Audit, and Regulatory Oversight Business Partners, effectively managing projects across these critical areas since June 2013.— Assumed responsibility for managing Retail Credit Risk Business Partners and supporting their project initiatives since December 2011, further expanding project management capabilities within the organization

● Secondary Business Partner Role: Responsible for all technology coordination for Risk/ARMS LOB● Database Implementation: Successfully planned and executed the ARMSource database application for managing problem assets within ARMS, resulting in greater-than-expected NPL reductions in 2011.● Centralization Project: Led the project to centralize ARMS credit files in the Dallas File Room, overseeing the organization and digitization of these files to enhance accessibility and efficiency.● Project Coordination: Provided project planning and coordination support for various IT initiatives within the ARMS organization, ensuring alignment with strategic objectives.● Quality Assurance: Ensured project deliverables met requirements for technical quality, reliability, schedule adherence, and budget constraints, fostering stakeholder satisfaction.● Performance Monitoring: Monitored project performance, proactively recommending schedule adjustments, cost modifications, or resource allocations to maintain project momentum.● Problem Resolution: Identified and resolved both technical and non-technical issues throughout the project lifecycle, ensuring seamless execution and minimal disruption.● Contractor Oversight: Oversaw and coordinated the work of external contractors, ensuring compliance with project specifications and timelines.● Status Reporting: Delivered timely and accurate status updates to project sponsors, end users, and management, enhancing communication and transparency.● Budget Management: Participated in budget development, assessing the impact of project plan changes on cost and schedule to support informed decision-making.

● Team Lead for IMMC Automation Applications Development group consisting of 10-15 Web developers/Oracle DBAs/Systems Administrators.● Supervision of a variety of employees from entry-level data clerks to senior-level programmers. ● Responsible for mid-year and year-end evaluation of team members. ● Recommend team members for promotions and awards. ● Planning and Scheduling of personnel work hours to ensure maximum coverage.● Provides technical guidance to team members both formally and informally. ● Responsible for setting team goals and ensuring they were achieved. ● Project Manager for WebDesk Intranet Portal with over 200 applications and over 3600 users ● Ensured team met project milestones and deadlines.● Management liaison between programmers and government customers. ● Served as liaison between customers and technical team for the entire Software Development Life Cycle for new projects.● Lead programmer for over 30 logistics support applications for the IMMC. ● Lead programmer for over 20 network applications. ● Programming of applications using ASP (VBScript/JavaScript) & ASP.Net (VB & C#) to access Oracle (8i, 9i, 10g) and SQL Server databases. ● Converting classic ASP applications to ASP.NET (VB). · Database programming to include PL/SQL, SQL, and SQL*Loader scripts. ● Requirements analysis and documentation.● Testing and Quality Assurance for web applications -- both my own and team members.● Website design and maintenance. ● WebDesk (Intranet portal) administration. ● Backup Systems Administrator for 8 Windows 2003 Web Servers and Database Servers.● Database Administrator for Oracle 9i and 10g instances

● Team Lead for IMMC Automation Applications Development group consisting of 10-15 Web developers/Oracle DBAs/Systems Administrators.● Supervision of a variety of employees from entry-level data clerks to senior-level programmers. ● Responsible for mid-year and year-end evaluation of team members. ● Recommend team members for promotions and awards. ● Planning and Scheduling of personnel work hours to ensure maximum coverage.● Provides technical guidance to team members both formally and informally. ● Responsible for setting team goals and ensuring they were achieved. ● Project Manager for WebDesk Intranet Portal with over 200 applications and over 3600 users ● Ensured team met project milestones and deadlines.● Management liaison between programmers and government customers. ● Served as liaison between customers and technical team for the entire Software Development Life Cycle for new projects.● Lead programmer for over 30 logistics support applications for the IMMC. ● Lead programmer for over 20 network applications. ● Programming of applications using ASP (VBScript/JavaScript) & ASP.Net (VB & C#) to access Oracle (8i, 9i, 10g) and SQL Server databases. ● Converting classic ASP applications to ASP.NET (VB). · Database programming to include PL/SQL, SQL, and SQL*Loader scripts. ● Requirements analysis and documentation.● Testing and Quality Assurance for web applications -- both my own and team members.● Website design and maintenance. ● WebDesk (Intranet portal) administration. ● Backup Systems Administrator for 8 Windows 2003 Web Servers and Database Servers.● Database Administrator for Oracle 9i and 10g instances

● Corporate Information Center (CIC) ● Design and maintenance of interactive websites for government agencies as a member of the IMAGE/SPACE project team. ● Transitioned applications from a mainframe system to the web. ● Daily site maintenance. ● CGI scripting using Perl to interface with databases and JavaScript. ● Installing Java applets to the server. ● Site traffic analysis. ● Answering email and helpdesk calls regarding the sites. ● Responsible for initial web site design to include working with customers to determine exactly what kind of image they want to portray through their website and work with an in-house graphic artist to achieve the desired results and then submitting the URL to the major search engines.

Functioned as a programmer for Computer Based Training (CBT) applications for the Self Paced Army Continuing Education (SPACE) project. I functioned as lead programmer for 2 different courses and project lead for 2 other major projects. Responsibilities included database design, development and maintenance, programming in TUTOR, back-up system administration functions on HP 9000 and AT&T 3B2 UNIX machines as needed, and PC troubleshooting.