Gina Perry
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Gina Perry Email & Phone Number

Business/Office Operations Specialist
Location: Bethlehem, Pennsylvania, United States 13 work roles 1 school
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Role
Business/Office Operations Specialist
Location
Bethlehem, Pennsylvania, United States

Who is Gina Perry? Overview

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Gina Perry is listed as Business/Office Operations Specialist based in Bethlehem, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Gina Perry.

Gina Perry previously worked as Office Operations Manager at Royal Industries and General Manager, Direct Marketing Solutions at Termac Corporation. Gina Perry holds Business Administration And Management, General from Capella University.

Profile bio

About Gina Perry

Customer-focused leader with 20+ years of experience directing and optimizing operations as a site manager, account director, and operations manager in multi-channel contact centers servicing clients through phone, chat, and social media.Analytical director of continual process improvements, KPI reporting, and strategy implementation across up to 1200 seats for 12 client companies, resulting in cost savings and increased revenues.Proven mentor, trainer and director of management personnel, credited with grooming multiple personnel for successful transition to senior and executive position.• Multi-Channel Contact Centers • Six Sigma • Team Leadership • Continuous Process Improvements • Workforce Management • Management Mentoring • Key Performance Indicators (KPIs) • 24/7 Functionality • Cost Control • Multi-system Audit Preparation • Problem Analysis/Resolution • Chat, Social MediaThis is a personal site, produced in my own time and solely reflecting my personalopinions. Statements on this site do not represent the views or policies of my employer,past or present, or any other organization with which I may be affiliated.Specialties: Call Center Operations, Process Improvement, Workforce Planning, Problem Solving

13 roles · 29 years

Gina Perry work experience

A career timeline built from the work history available for this profile.

Office Operations Manager

Allentown, Pennsylvania Area

Mar 2020 - Jul 2020

General Manager, Direct Marketing Solutions

Greater Philadelphia Area

Develops business strategies and implements solutions that increase customer loyalty and enhance customer life cycle management.

Apr 2017 - Feb 2020

Co-Founder

Imagine! Business Event Concepts

Whitehall, Pennsylvania

Oct 2016 - Aug 2018

Co Founder

Relevance Newsletter

Allentown, Pennsylvania Area

The Relevance Newsletter is the latest center city Allentown publication that is circulated at local businesses, waiting rooms etc.. Most unique is that Relevance is distributed by hand via our Epicenter Ambassadors at major events at the PPL Center in downtown Allentown. Our objective is to get this newsletter not only in the hands of residents but to those coming in from out of the area for events as well. We are very excited to feature local relevant business persons as well persons of relevance from across the nation. We do not charge for features, our featured business person is selected by the Relevance Editorial Team. We are adamant that in order to ensure our publications maintains quality content we will not have a pay to print article practice. All articles are written by people we know in our networks and feature our personally selected individuals. Our message is simply, it doesn’t matter what you have done in the past, Relevance is now!

Jan 2015 - Aug 2018

Director Of Customer Engagement

Easton, Pa

Manage day to day contact center operations while supporting Famous-Smoke revenue goals.Developing and executing strategies to reduce customer attrition, increase customer loyalty and establish and increase NetPromoter index. Drive standardization of business practices for support services to support integration of multi-channel customer engagement.About Famous-Smoke ShopCigars, humidors, and cigar accessories cost less at Famous Smoke Shop. Let our award-winning customer service team help you find the lowest prices. Whether you seek cigars on sale, cigar bundle deals, or cigar gifts, shop cigars online at Famous. When shopping for cigars, consider Famous Smoke Shop. We offer discounts on top brands like Macanudo, Romeo y Julieta, Rocky Patel, Acid and more. You'll also find domestic cigars like Dutch Masters, White Owl and Phillies. Get cigars online for less!

Apr 2015 - Jan 2017

Partner

The Epicenter Consulting Llc

Allentown, Pennsylvania Area

Vision: Our vision is to champion the success of emerging businesses and entrepreneurs through event, multimedia and digital marketing solutions.

Apr 2014 - Sep 2016

Senior Director, Operational Excellence

Allentown, Pennsylvania Area

Specializes in creating excellence in service delivery through data analytic's and strategic operations solutions and process improvements that drive improved client satisfaction.

Jan 2011 - Nov 2014

Vice President, Site Operations

Mar 2010 - Jan 2012

Sr. Director, Analytics & Insights

Responsible for corporate reporting, process improvement and providing actionable insights to our clients. - Proficient use of Six Sigma tools.- Manage development and deployment of an enterprise wide metric based reporting tool.

2004 - Mar 2010

Vice President

Alfonso Todd & Associates

Allentown, Pa

Create unique marketing solutions for clients through various social mediums and event coordination.

Aug 2010 - May 2014

Account Manager

Cai Teleservices
2001 - 2002 ~1 yr

Account Manager

Tcim Services, Inc.
1998 - 2001 ~3 yrs
1 education record

Gina Perry education

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What is Gina Perry's role at their current company?

Gina Perry is listed as Business/Office Operations Specialist.

Where is Gina Perry based?

Gina Perry is based in Bethlehem, Pennsylvania, United States.

What companies has Gina Perry worked for?

Gina Perry has worked for Royal Industries, Termac Corporation, Imagine! Business Event Concepts, Relevance Newsletter, and Famous Smoke Shop.

How can I contact Gina Perry?

You can use AeroLeads to view verified contact signals for Gina Perry, including work email, phone, and LinkedIn data when available.

What schools did Gina Perry attend?

Gina Perry holds Business Administration And Management, General from Capella University.

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