- Lead a team of 30+ direct team members and 20+ shared team members- Highly knowledgeable in residential business, the importance and the varied residential business structures including openings- Ability to understand multiple different HOA structures both nationally and internationally- Proficient in reading, understanding, and interpreting governing documents and legal agreements (including purchase & sale agreements, homeowner agreements, covenants conditions and restrictions, rental agreements, etc.)- Strong residential financial knowledge (including budget building, budget preparation and budget presentation, expenses and expense control, mixed use property financial knowledge and mixed-use allocations)- Knowledgeable with reserve studies, understanding the reserve fund and cost allocations- Strong ability to enhance relationships with all stakeholders (developer, homeowners, board, hotel team)- Ability to advocate for HOA’s while maintaining relationships with the developer and hotel- Strong driver of the importance of the residential experience for owners, tenants, and team members- Strong understanding of building maintenance equipment and operations- Strong knowledge of residential rental (private retreats) and condo/hotel operations

- Manage and oversee operations and maintenance for privately owned residences and villas within a condo/hotel- Work closely with all departments of the hotel (engineering, landscaping, housekeeping, reservations, concierge, etc.) to exceed owner satisfaction- Work closely with the real estate sales team to ensure successful closings and transitions for new owners (includes reviewing and answering questions about rental and unit maintenance agreements)- Understand and interpret governing documents including management of the Master Association- Implement structure within Residential by creating procedures for new closings, pre-arrivals, communication, tracking of basic services, etc.- Heavily involved in the successful transition of finance from an off-site third party to the property level

- Responsible for all aspects of assigned properties- Inspect and arrange maintenance, construction defects, audio visual, and landscaping to meet standards- Maintain a professional, positive, and productive relationship with vendors- Develop and manage annual budget- Accomplish financial goals and report on performance- Oversee employees and vendors and assess performance

- Lead a team consisting of department managers, assistant managers, supervisors, and line employees covering all aspects of hotel entities including front office, butlers, housekeeping, security, finance, landscaping, and engineering- Responsible to build, present and maintain a budget for the homeowner association- Responsible to budget and forecast revenues and expenses for residential rental, resort rooms division and a la carte services- Manage relationships between developers, homeowners, contractors, and resort management- Oversee maintenance as it relates to multi-million-dollar homes, common areas, roadways, landscaping, pools and ponds- Ensure strong guest satisfaction score by directly overseeing all VIP guests staying in the Suites and Rental Residences- Selected and sponsored for Women in Leadership

- Co-manage a team consisting of front desk, concierge, and guest services- Manager On Duty for all scheduled shifts- Assist with monthly budget control- Responsible for scheduling, payroll, room blocking, glitches and glitch resolution, standards testing, employee reviews, monthly meetings, purchasing, and training- Interim Front Office Manager and Interim Housekeeping Manager- One of Five Managers selected to lead Innovation (BlueWater) on a property level and BlueWater Ambassador and past Grass Roots committee member to help foster and pilot new ideas for Four Seasons- Nominated for Employee of the Month twice (March & June 2010) and Manager of Quarter (Second Quarter 2012)- Responsible for keeping Residence Club procedures and files current and accurate

- Acting Director of Sales October 2008 – April 2009- Responsible for preparing Sales Budget goals for the entire sales team for 2008 and 2009- Significantly enhanced up-sell opportunities by establishing a cross-selling incentive program with sister properties, local hotels, and restaurants creating 700 thousand dollars in sales opportunities- Consistently exceeded multi-million-dollar sales goals year over year- 2006 Company Wide Manager of the Quarter & 2006 Company Wide Manager of the Year- Responsible for training all new employees in the sales and planning department- Delphi operating system and Marketvision Key Operator for Bell Harbor- Event Planning for tradeshows, corporate events, and fundraising events

- Directed Sales Management meetings to ensure established sales targets would be met through monthly meetings, production reporting and general counseling - Created bookings, proposals and contracts for clients