Gina Mastrianni Email & Phone Number

Direct all aspects of operations for Monroe, Dade, Broward, Palm Beach, and Martin counties providing flooring installation services for apartment rental management companies. Areas of responsibility encompass, job supervision, customer satisfaction, client/vendor relationships, inventory management, warehouse management, and quality assurance. Hire, train, schedule and motivate a staff of four direct reports in a 10,000 sq. ft facility, as well as 17 installation subcontractor companies. ✓ Turned around a failing region and drive the region to profitability.✓ Supervise, coordinate and ensure the timely installation and completion of project assignments. ✓ Charged with overseeing difficult installations and overseeing those projects across the state of Florida serving as a consultant.✓ Revamped the entire installation process and corporate culture, as well as reorganized and brought in new staff.✓ Successfully retained 100% of the accounts and dramatically improved customer satisfaction.✓ Implemented an OSHA safety program for the facility.✓ Spearheaded facility improvements including installing new racking systems and reorganized the facility to better utilize space.✓ Instituted a ceramic tile program to generate a new revenue source for the company.

Directed all aspects of regional operations for 13 locations for the exclusive Home Depot account providing flooring installation services to customers. Areas of responsibility encompassed contractor relations, job supervision, customer satisfaction, client/vendor relationships, inventory management, warehouse management, and quality assurance. Hired, trained, scheduled and motivated staff of full-time employees, subcontractors and installation managers. ✓ Supervised, coordinated and ensured the timely installation and completion of project assignments. ✓ Recruited and retained qualified installation contractors, negotiated contractor payments and scheduled work assignments.✓ Conducted proactive customer service planning, product planning, identification of service issues and coordination of resources to isolate and resolve field issues.✓ Recognized for attention to detail and consistent ability to meet/exceed performance guarantee criteria. ✓ Emphasis on superior customer relationship management included developing strong relationships within customers and Home Depot to insure prompt response and manage customer expectations.

Responsible for managing and overseeing field operations for flooring installations for large new home builders to ensure cost, schedule, and quality standards were met. Oversaw the entire project life cycle including project assessment and evaluation, needs and cost analysis, pre-flooring punch lists, equipment procurement, service and product negotiations, through to installation and quality assurance inspections. Ran multiple projects simultaneously in a region spanning from Jupiter to Melbourne. ✓ Select clientele included Lennar Homes, Pulte Homes, GL Homes, Minto Homes, Ryan Homes, CalAtlantic Homes, and DiVosta.✓ Successfully managed client relations, efficiently/effectively resolved issues and built relationships to provide total quality service. ✓ Tracked progress of the building of the house to determine the proper schedule for the installation. Performed thorough inspections of job site, when necessary, addressing any/all problems that arose during the course of installation. ✓ Conducted proactive troubleshooting in an effort to spearhead actual/potential problems.✓ Effectively coordinated all trades and subcontractors on the project to maximize the finished product and ensure top quality.✓ The company underwent a massive layoff in 2008 and I was the only employee for the region kept and retained during the recession.✓ Assisted the owner in performing estimates of scope of work for foreclosure properties owned by banks in a proactive effort to generate new business for the company. ✓ Outstanding record of completing multiple projects meeting both time and budgetary requirements.✓ Recipient of Employee of the Year, 2012.

Founded and developed this high-end retail flooring company providing installation services for builders and other tile companies for residential and commercial projects. Oversaw all aspects of project management from estimates through to project completion and closeout.✓ Select clients included Metz Construction, Turtle Beach Construction, Worth Builders, and Sloan Construction.✓ Developed all company operating codes and labor, safety and performance standards. ✓ Provided valued-added services to clientele with strong emphasis on client relationship development and management, consistently delivering high quality work and quick turnaround times to effectively meet individual customer needs. ✓ Consistently met project deadlines and budgetary requirements with the highest quality standards. ✓ Built outstanding reputation in the industry for superior quality and service resulting in numerous repeat and referral customers.