Gina Black Email and Phone Number

Lead and manage all operations including sales, customer service, and maintenance for high-end water feature installations and services.Conduct sales calls, generate detailed client quotes, and manage invoicing to ensure seamless customer experience and revenue growth.Develop and implement Standard Operating Procedures to improve efficiency and maintain consistency in service delivery.Oversee marketing efforts, including social media campaigns and brand positioning, resulting in increased client acquisition and retention.Manage a maintenance team to execute monthly, bi-monthly, and quarterly service contracts, optimizing client satisfaction and recurring revenue streams.Monitor and analyze key performance indicators to identify growth opportunities and ensure operational effectiveness.

Award-winning leader in the Revenue Organization providing operational/decision & performance support for a large organization of Consumer Success Managers driving key KPIs.Currently working as the Senior Manager in operations for Realtor.com’s most recent acquisition, UpNest.Project management highlights:Plan, create and deliver high-impact professional development courses to increase engagement and skill.Worked cross-functionally to create the CX Success Profile, which helps leaders identify the basic duties of their role to drive alignment, performance and accountability.Restructured the CX Performance Improvement Plan (PIP).Created the first of its kind onboarding program for internally hired junior leaders to understand roles and responsibilities as they develop from the CSR floor into leadership.

Purchased and created direct-to-consumer organic farm from raw land.• Developed and executed farm plan: calculated and ordered seed, feed, livestock, etc.• Researched and purchased agricultural equipment, soil inputs, livestock, etc.• Managed land preparation, crop planning, planting, cultivating, weeding, harvesting and crop rotation using organic methods.• Maintained regulatory compliance and obtained required licensing.• Created the only local cooperative CSA in the county, effectively created and executed a multi-channel marketing plan.• Collaborated with other local organic farmers to supplement a weekly produce subscription• Maintained records and banking for both the CSA and the farm including deposits, income received, taxes and farmer payouts• Created sales through the local farmer’s market, 20 member Community Supported Agriculture (CSA) membership and on-farm sales. • Extensive livestock experience including purchasing, breeding, raising and all aspects of animal husbandry.• Developed and utilized a hydroponic fodder growing system to supplement livestock nutrition.• Maintained www.atchisonlocalproduce.com along with various social media accounts.

Facilitated the flow of accounts through the district court's collection process on behalf of the local hospital.• Managed incoming calls to the Law Office, efficiently screened and routed calls to the appropriate department.• Maintained relationship with hospital account collections staff to obtain debtor information and initiate the collections process.• Generated client records in Collect One software, researched pertinent debtor information• Filed lawsuit on behalf of local hospital, processed court Summons, Hearing In Aid, Contempt Citations etc with the district court.• Created court docket, attended court alongside attorney and met individually with debtors to create payment plans.• Processed Garnishments and maintained relationships with debtor's employers regarding garnishments.• Scheduled and facilitated meetings with debtors in office, created and maintained payment plans, collected payments and closed out accounts. • Responsible for all aspects of maintaining office supplies and equipment maintenance.

Facilitated contact between survivors of domestic violence and the District Attorney.• Met with immediate/past survivors of domestic violence in the presence of the DA's Victim Representative • Provided community referrals and safety planning to survivors and their families.• Supported survivors through court proceedings at perpetrator's hearings.• Worked 4+ crisis hotline shifts per month (24 hour shifts).