• Serve as the point of contact for WalkMe customers, beginning from the point of sale and extending through onboarding, project success, and renewals• Proactively engage each account to ensure that every WalkMe functionality and offering is being leveraged, maximizing the value of the customer's subscription • Work cohesively with professional services and sales to ensure seamless onboarding and deployment• Engage, retain, and drive renewals and long-term customer success

• Assist in the creation of innovative and new software applications for the Real Estate market• Leverage user data and analytics to develop applications and features that will be beneficial to our customers• Gain insight from our users, both onsite and telephonically, on current and future product functionality and success• Oversee the deployment process for all new customers from the sale to stable and effective usage• Coordinate with our customers’ web developers to integrate their websites through our API with our CRM system• Perform large data migrations from Excel Spreadsheets to our CRM through our software import function or SQL queries• Manage the training, support, and success for 20 real estate companies and their users

• Established relationships with assigned clients through trusted and strategic advisement and consultation• Drove the continued value of our product offerings and services to subscribed users through data analysis and varying marketing campaigns• Advocated client needs and issues cross-departmentally• Produced online and on-demand support channels through an online knowledge base, YouTube, and Twitter• Coordinated procurement, configuration, and physical installation of touch screen technology at customer location

• Assisted in the on-boarding process of new hires including product knowledge assessments and progress reviews• Managed the implementation of new clients through product trainings and assessing individual client needs• Created product implementation plans and best practice guides focused on improving efficiency• Identified opportunities for process improvement through onsite and online need analysis• Evaluated product cancellations and designed ways to improve client satisfaction• Analyzed and resolved application functionality issues while providing top level support through phone, email, and chat • Exceeded an overall satisfaction rate of 99% for online training courses based on client survey responses• Implemented more than 60 software applications in over 35 public and private educational institutions within 6 months

• Created and implemented lesson plans under time constraints and district standards• Assessed and addressed the academic challenges of each student• Ensured a safe, positive, and productive learning environment• Maintained excellent classroom management and parent/student relationships• Managed the use of educationally instructional technology • Collaborated with fellow staff on cross curricula projects aiming to improve student comprehension and achievement

• Organized and maintained designer product library• Designed the interior layout and material specifications of a LEED-Certified residential building• Produced product boards for client presentation• Assisted in the management of ongoing construction projects and deadlines• Won a competitive challenge, allowing for the material specifications in an animal clinic