Gina Seiwert Mccroby Email & Phone Number

Support full life cycle project implementation

Provided analytical support to improve the quality and consistency of Information Technology Asset Management activities. The projects and initiatives entailed research, data analysis, scope, objectives, requirements, work flow process, implementation, training, managed new processes, metrics, reporting, cost savings and maintain IT asset management inventory and database (ITAM). Supported clients such as: Procter & Gamble, Bristol Myers Squibb, Kraft Foods, Mondelez International, Tops Market, Government of Manitoba and Weyerhaeuser.• North American Regional Lead: Held regularly scheduled meetings with clients. Collaborated with client and other HP tower leads to address delivery concerns, ensure and improve data accuracy and resolve any client billing concerns or asset issues.• Managed IT asset lease process. Fact gathering ensuring that monthly lease charges are correct, providing 20% additional revenue to the account.• Organized and led a project working with a team of HP tower leads to develop and manage an IT asset buyout process for client.• Collaborated with other HP teams to test and integrate new tools into the client environment. Documented new process to add to portfolio.• Assisted with Acquisitions and Divestiture activities related to asset transfers.• Managed quarterly audits for large 100,000 + IT asset client. • Actively monitor customer data and notify Account lead of inconsistencies to ensure data integrity.• Provided the necessary reports needed such as Metrics, SLA reports, ad hoc and performed analysis to ensure data integrity.• Conducted root cause analysis on processes and issues. Identify problem areas and recommend needed improvements.• Maintain and ensured Configuration Management Database entries are complete and accurate (ITAM).• Managed the Help Desk ticket requests for clients.• Have basic Software license tracking experience.

• Provided outsourcing IT service for Hewlett Packard.• Installed Unix Servers at majority of HP customer sites within the Tri State area.• Provided break-fix service on Unix workstations for an HP national client account

• Provided IT desk side service for national client account

Provided administrative support to sales and technical teams.