*Ambitiously took the lead to guide our Google reviews by 200 in 17-months, through training that led our sister store to also build their reviews, gaining many customers from out of town requesting me by name. *Proactively grow my speciality in creating stories, memories & trust for repeat customers.*Educational training monthly for Rolex, Cartier and diamond industry news.*Successfully maintain a loyal book of customer connections through texts, videos & social media engagement.

*Expertly mediated for the jewelry division hired by families, law offices and public social workers to appraise, grade, test and analyst value in the correct market, for the estate division of jewelry. Resulting in resolution of family disputes re:jewelry. *Developed “Jewelry Box Revival®“, a tailored in-home service for customers to have their jewelry professionally cleaned, evaluated and collaborated together on options for redesign, selling the jewelry or repairing the unworn jewelry.. *Invented "Bead With Me™" Parties in-home group gemstone bracelet making. Hosted in homes, wine tasting rooms, private work events, curated for birthdays, friends night, bridal parties & for people new to jewelry.*Creatively designed marketing videos for daily content on Instagram, TikTok, Facebook, and YouTube.*Facilitated and established a safe space for customers who were purchasing jewelry for emotional support.*Performed multiple training workshops, building connections, habits, Pearls 10, and an engagement ring course. Resulting in customers and referrals. Speaking events & networking was where the majority of my clients came from. *Expertly graded, tested, documented, assessed and reviewed with customers the results regarding their jewelry findings.

*Acquired in-depth knowledge on how to run a small luxury jewelry store with one on one mentorship. Implemented a social media marketing campaign by exercising Instagram to gain followers by 900. *Communicated with diverse & creative jewelry manufacturers all over the country from manufacturing chains, working with gem dealers, diamond brokers and high level platinum, gold & silversmiths.*Cultivate positive culture using clear, and kind language to bridge the gap between the goldsmith’s, salestaff.

*Administered, & monitored the fundraising schedule for events & club socials *Recruit, networked, and met with potential members *Create and manage Tigard Rotary book-club

*Achieved highest selling amount in the Ben Bridge Jeweler, Portland Market’s 35-year history.*Consistently provided quality, positive service to every customer.Lead overall store operations, training and store culture.*Encouraged fellow sales team success with regular training.*Faceted a diamond in Canada.

*Contributed to a “team’s win” mindset.Worked as a store for bonuses, maximizing each colleagues specialties.*Matured problem-solving skills to create win-win outcomes with difficult situations with our customers..*Supported through role playing and training for the grand opening of a new store opening in Kansas, KS.