Service Advisor
Oversaw service operations for a local, high-volume automotive repair facility, managing customer service and optimizing workflowInteracted with customers daily by phone, text, email or in-person writing up work orders, selling repairs, scheduling appointments, fielding inquiries and managing payments Managed inventory, ordering and receiving parts for special orders and in stock inventoryInitiated and implemented updated scheduling practices, labor rates and suite of services to improve efficiency and profitability shop-wide.