Managed the cases of up to 70 children and families at any given time by conducting meetings with families and social service providers to develop comprehensive plans that address issues of safety, permanency, and well-being of the children involvedDeveloped a state-wide training seminar for the Massachusetts Dept. of Children and Families with intent to raise awareness about the available support services for youths in the care of the Department Coordinated services and resources for children, adolescents, and their families in conjunction with DCF Social Workers and outside providers, ensuring youths’ access to the appropriate support systemsIdentified and secured intensive placements for youths that were appropriate to meet the level of care required to support the youth’s needsMaintained accurate and up-to-date documentation of all meetings, assessments, and service coordination efforts on the Massachusetts State Virtual GatewayParticipated in ongoing training and supervision to enhance service delivery, adhere to best practices, and remain compliant with state and industry guidelines

Managed the cases of up to 130 patients at any given time by effectively assessing the social determinants of health that may be negatively impacting their health outcomesIndependently scheduled and conducted over 300 calls to patients per month in order to provide them with the knowledge necessary to navigate many aspects of the healthcare system, such as setting medical appointments, obtaining prior authorizations, enrolling in Medicare/Medicaid plans, applying for prescription assistance programs, and other related issues as needed Gauged the patient’s ability to handle their current medical responsibilities on their own and advocated on behalf of the patient during conference calls with providers or insurance companies when necessaryAssessed the patient’s need for assistance regarding food or housing insecurity and delegated these cases amongst the appropriate members of my team in order to resolve these issues efficientlyEvaluated the emotional state of each patient and offered brief empathetic mentoring, as well as connecting them with the appropriate forms of mental health resourcesEffectively managed my time in order to prioritize emergent situations, such as urgent medication refills and mental health crises as they arose

Monitored up to ten higher risk patients via the AvaSure tele-monitoring system in order to prevent harm to the patient or staffObserved one to two patients at a time while maintaining a safe environment free from potentially harmful objectsEnsuring that the patient's dignity and cultural or religious rights are preserved at all timesSuccessfully de-escalated situations in which a patient posed a safety risk to them self or others by activelylistening to their frustrations, offering reflective comments, and empathizing with the patientCommunicated with the clinical staff in order to review the patient's care plan and behavioral report

Worked closely with a physician in order to relieve them of clerical duties and to handle any other requireddocumentationEnsured that medical files accurately reflected each visit that the physician completed, while being sure tofollow HIPAA protocolFollowed the SOAP structure for taking medical histories and managing the chief complaint of patients, aswell as documenting relevant lifestyle information, for the physician to review and to maximize efficiencyDocumented medical histories for all patient visits into the correct patient charts via the Epic EMR system

Responsible for using pharmacy systems in order to obtain patient and prescription information while adhering to HIPAA protocolProcessed claims for third-party prescription services in an efficient and orderly mannerUtilized Intercom+ to retrieve patient account overviews, count and pour pharmaceutical drugs, verifymedication is correct, and check for possible errorsAssisted pharmacist in scheduling appointments and contacting customers in order to manage prescriptionand insurance related issues