Cristina Prudentino

Cristina Prudentino Email and Phone Number

Virtual Office Assistant @ RemoteLineUS
Calabarzon, Philippines
Cristina Prudentino's Location
Rizal, Calabarzon, Philippines, Philippines
About Cristina Prudentino

With over two years of dedicated customer service experience, I'm passionate about helping clients achieve their objectives and surmount obstacles. Equipped with a certification in virtual assistance and comprehensive social media training, I excel in navigating the complexities of the online sphere. My educational background in computer science and management ensures a unique blend of technical proficiency and strategic business insight. Currently seeking a full-time position within a dynamic team that prioritizes innovation, collaboration, and, above all, client satisfaction.As a single mother of three, supporting my children's education remains my foremost priority. Thus, I am motivated to secure a stable, fulfilling role where I can continue to grow both personally and professionally. In my recent engagements, I served as a Virtual Assistant at an online notarial company, adeptly managing orders, facilitating communication between signers and notaries, and executing tasks with precision. Additionally, in my capacity as a Virtual Assistant to a Business Coach, I provided integral support in organizing live webinars, managing social media platforms, and delivering invaluable assistance.My commitment to excellence extends beyond the professional realm—I recognize that each success directly influences the future of my family. With a potent blend of determination, expertise, and a service-oriented ethos, I am poised to deliver substantial value to your team.

Cristina Prudentino's Current Company Details
RemoteLineUS

Remotelineus

View
Virtual Office Assistant
Calabarzon, Philippines
Website:
remoteline.us
Employees:
3
Cristina Prudentino Work Experience Details
  • Remotelineus
    Virtual Office Assistant
    Remotelineus
    Calabarzon, Philippines
  • Concentrix
    Customer Service Technical Support
    Concentrix Jul 2021 - May 2023
    Philippines
    Primary responsibility is to assist customers in navigating the FedEx website. You will help customers reset their passwords, troubleshoot website issues, and ensure a seamless online experience for logistics-related tasks; Guide customers through the FedEx website, helping them find information, track shipments, and complete logistics-related tasks; ensure customers can efficiently utilize the online platform for their needs; Assist customers with password reset procedures for their FedEx online accounts; verify customer identity and follow security protocols during password resets; Address and troubleshoot technical issues customers may encounter while using the FedEx website; provide step-by-step instructions or escalate technical problems as needed; Maintain records of customer interactions, inquiries, and issue resolutions in the system.
  • Alorica
    Customer Service Representative
    Alorica Mar 2021 - Jul 2021
    Philippines
    provide exceptional customer service to T-Mobile customers. You will assist with inquiries, resolve issues, and ensure a positive customer experience by addressing account-related concerns and providing information about T-Mobile services; Assist customers with account-related questions, billing inquiries, and service-related issues; Identify and resolve customer concerns, ensuring prompt and effective solutions; Escalate complex issues to higher-level support when necessary; Provide customers with accurate and up-to-date information about T-Mobile services, plans, and promotions; Assist with account changes, upgrades, and plan adjustments; Maintain records of customer interactions, inquiries, and issue resolutions in the system.
  • Inspiro
    Customer Service Representative
    Inspiro Jan 2021 - Feb 2021
    Philippines
    Engage with customers to understand the specific details of their events, such as event date, theme, and flower preferences; Offer personalized recommendations based on the event's requirements; Guide customers through the order placement process, ensuring accurate selection of products and quantities; Assist customers with payment processing, addressing any payment-related inquiries; Monitor and track customer orders through various systems and platforms; Address customer questions and concerns regarding their orders, delivery schedules, and product availability; Process customer refund requests following established company policies and procedures; Maintain detailed records of customer interactions, inquiries, and resolutions in the system.
  • Inspiro
    Customer Service Representative
    Inspiro Sep 2020 - Jan 2021
    Philippines
    Provide accurate and up-to-date information on order status to customers; proactively identify and address any issues that may impact order fulfillment; Address customer questions and concerns regarding order status, delivery times, and product availability; Offer solutions and alternatives to resolve customer issues effectively; Process customer refund requests according to company policies and procedures. Initiate reorder requests for customers when necessary, ensuring prompt delivery; Maintain detailed records of customer interactions, inquiries, and resolutions in the system.
  • Municipality Of San Mateo, Rizal (Office Of The Mayor)
    Clerk
    Municipality Of San Mateo, Rizal (Office Of The Mayor) Jan 2001 - May 2005
    Rizal, Calabarzon, Philippines
    I was detailed or assigned at Regional Trial Court (San Mateo, Rizal) and my job description is to receive, review, and process court clearance requests from the public, legal professionals, and other relevant parties; Ensure accurate and timely issuance of court clearances in compliance with established procedures; Maintain accurate and up-to-date records by entering relevant data into court databases or record-keeping systems; Verify data for completeness and correctness; Assist in general office duties, which may include filing, document retrieval, photocopying, and handling inquiries from visitors and over the phone; Collaborate with colleagues to support the overall functioning of the Office of the Ex-Oficio Sheriff; Manage and organize court-related documents and records for easy retrieval and reference; Ensure the confidentiality and security of sensitive court information.

Cristina Prudentino Education Details

Frequently Asked Questions about Cristina Prudentino

What company does Cristina Prudentino work for?

Cristina Prudentino works for Remotelineus

What is Cristina Prudentino's role at the current company?

Cristina Prudentino's current role is Virtual Office Assistant.

What schools did Cristina Prudentino attend?

Cristina Prudentino attended Sti College, New Era University, Quezon City.

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