Gina Pardo Email & Phone Number

Oakbrook, Il

• Responded to telephone inquiries from individual investors, brokers and members of the McDonald's System.• Oversaw both verbal and written interactions between shareholders and McDonalds stock transfer agent to ensure the transfer agent met shareholder service and regulatory compliance standards.• Assisted in the distribution of McDonalds quarterly dividend.• Assisted with the proxy solicitation and McDonalds Annual Shareholders Meeting.• Audited shareholder service quality at McDonalds transfer agent.• Assisted with the day to day coordination of Shareholder Services vendors including oversight of printed material inventory.• Provided guidance to external service representatives who interacted with McDonalds shareholders.• Maintained a record of McDonalds NYSE trading history.• Assisted the Shareholder Services Manager in ensuring that functional goals and objectives were met.

7600 Grant St., Burr Ridge, Il 60527

• Coordinate billing system updates for acquisitions and price changes• Analyze invoices to ensure prompt and correct billing• Identify and correct billing errors on system reports• Investigate and answer questions from Relationship Managers• Consult with vendors and internal management on billing variances• Train existing and new billing specialists• Compose and revise required billing work instructions• Assess existing processes and recommend improvements• Work with programmers to enhance the billing systems• Enhance macros to compose commercial billing as well as complete month end financial reports• Facilitate the setup of new clients, and billing and expense codes

• Supervised and executed monthly and weekly imports into Cosmos billing system.• Prepared monthly revenue accruals for seven entities (1,500 accounts).• Orchestrated billing system conversions between three internal systems.• Trained staff as a result of acquisitions on internal billing systems.• Assisted in reducing accrual reporting from 4 to 1 ½ days.• Streamlined billing process which decreased timeframe from 30 to 10 days.

• Supervised and executed monthly imports to Cosmos billing system.• Prepared monthly revenue accruals for five entities. • Administered accurate invoices for top dollar and sensitive clients.• Supervised billing process and ensured deadlines were met.