Gina P. Email & Phone Number

Providing the highest level of customer service to wholesale buyers of plastics, foam, and paper products. Data entry of PO’s for set customers including national accounts. Ensuring timely delivery of orders via truck/rail services. Email/Phone communication with external clients, relaying pertinent information regarding order/product status. Being proactive to avoid order distiburbance. • Use of logistic programs including Alpega and Flock Freight for scheduling pickup of orders• Detailed data entry• Work from home• Microsoft Teams• Daily communication with internal cross functional teams

With my strong leadership and management skills, I delivered direct guidance, supervision, and training to team members on operational standards and procedures. I also supervised and mentored team of more than 20 staff members for successful accomplishment of set goals and objectives. Exemplifying remarkable communication and interpersonal skills, I am successful in developing and maintaining strong professional relationships with both internal and external stakeholders and customers.More on my key functions, I played a key role in recognizing and resolving customer service issues through my problem identification and resolution skills. Likewise, I performed account management roles, such as end-of-month billing for invoicing and credit card processing. Furthermore, I managed and coordinated the entire activities associated with dispatching for daily routes, including +300 customers serviced weekly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~➡ Overseeing the successful execution of new digital system from paper and facilitated related training to team that enabled appropriate processing and recording in the system.➡ Ensuring strict application of safety SOPs and compliance with state DEP (yearly reporting).➡ Providing strategic directions on B2B sales functions that drove consistent achievement of established objectives.➡ Streamlining process improvement initiatives to enhance efficiency and reduce costs.➡ Imparting industry knowledge in developing and implementing quality processes, along with effective operational plans and policies while ensuring safe and healthy work environment.➡ Enhancing team performance through robust leadership and coaching, as well as ensuring delivery of best services through effective management of suppliers and vendors.➡ Administering multiple projects with focus on achieving successful completion.

As a hands-on leader, I supervised and mentored team of 15 customer service and shipping associates. Being able to establish trusting relations with customers and vendors, prompt resolution of shipping and customer service issues were achieved. Using technology such as tracking systems, on-time delivery of shipments was also ensured. I played a dynamic role in the keen monitoring of customer service and shipping operational performance metrics. Likewise, I ensured the provision of excellent customer services through online chat, email, phone, and ticketing system.➡Ensuring the timely and professional resolution of customer complaints and application of overall processes in accordance with set standards.➡Creating and executing highly operative policies and procedures that optimized customer service and shipping operations.➡Providing direct management to the overall functions related to creation and implementation of inventory system.➡Confirming completeness and availability of popular sold-out items on same day through creation of inventory system that enabled advanced ordering of supplies that led to increasing customer satisfaction.➡Initiating use of cameras to monitor and document packaging of items that reduced customer complaints by 25%.➡Successfully accommodating large volume of customers during holiday sale by establishing assembly line in charge of taking orders manually or over the phone.

Created a safe and nurturing learning environment for students- Monitored student progress and provided feedback to improve performance- Assisted students with individualized learning plans- Coordinated learning activities with other teachers and staff- Developed and maintained positive relationships with students and their families- Participated in professional development opportunities to stay up to date on the latest teaching methods