• Provides a full range of HR services for managers and employees. Performs extensive technical and specialized work in the areas of staffing, pay administration, training, incentive awards, performance administration, employee benefits, portability of benefits, management employee relations, labor relations and regulatory compliance to address and resolve routine and complex issues requiring a thorough comprehension and experience applying and interpreting policies, regulations and directives pertaining to NAF employment.• Responsible for recruitment and placement, screening and rating applications, determining preference categories, creating and issuing referral lists, extending job offers, and ensuring selectees meet requirements for entrance on duty. • Advises management and employees on complex personnel issues. Ensures disciplinary actions are taken in accordance with regulation, coordinating between labor attorney and management. Advises management on administration of Business Based Actions when involuntary actions need to be taken for the workforce.• Determines benefits and allowances eligibility. Provides employee counseling for NAF retirement, benefit, pay issues, and employee grievances.• Monitors, directs, trains and oversees a team of lower graded HR staff when required. Maintains full visibility over all Requests for Personnel Actions from initiation by management to completion and provides advice/assistance in all stages of the process.

• Played a pivotal role in the development and execution of benefit programs. Oversaw the entire benefits lifecycle, including initial enrollment, annual open enrollment, and meticulous invoice audits. Responsively addressed employee benefit inquiries, enhancing overall satisfaction. • Proactively managed employee relations matters, fostering a positive and productive workplace. Addressed and resolved employee concerns, ensuring a harmonious work environment. • Took the lead in designing, developing, and implementing comprehensive training programs for staff and associates. These programs significantly contributed to employee skill development, career advancement, and retention. • Proficiently processed semi-monthly payroll using ADP and collaborated seamlessly with the accounting teams to ensure precision and timeliness. • Managed the onboarding and orientation processes for new staff and associates. Ensured the completion of all new hire paperwork in a timely and accurate manner, expediting their integration into the organization.

• Processed weekly payroll for 130 employees using AE and Kronos, ensuring error-free and timely processing.• Created HR reports to track employee performance, facilitating effective coaching.• Managed time and attendance, resulting in retention bonuses and wage increases.• Conducted full-cycle recruiting, including interviews, orientation, and onboarding.• Resolved work-related issues and evaluated and resolved employee concerns.

• Transcribed highly technical medical dictation for inclusion in patient records. • Edited, revised, and clarified inaccuracies in medical dictation.• Maintained strict adherence to confidentiality and HIPAA regulations.

• Conducted candidate sourcing, phone screening, and interviews for job openings.• Completed pre-hire orientations, including drug screens and background checks.• Processed federal paperwork for new associates.• Provided backup payroll support by processing time sheets in Kronos.

• Provide multichannel consumer support through various social media platforms. • Assisted in training and coaching new representatives in social media account management. • Maintained direct contact with upper management to resolve conflicts and web issues.

• Managed large amount of inbound calls and chats identifying and assessing customer needs to achieve satisfaction within a fast-paced environment. • Handled customer complaints, provided solutions and alternatives within allotted time limits and followed-up to ensure resolution.• Exceeded daily productivity standards while troubleshooting client issues and implementing solutions.

• Assisted patients maintain optimal health while providing a high standard of care and following HIPPA regulations and requirements. • Effectively communicated with patient family and medical staff; documented and maintained patient care records.

• Monitored and assisted patients following individual service plans; adhered to all state and federal health guidelines. • Consulted with medical team to evaluate patient needs and structured plans for continuing service.